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Service and Sales Manager

4 months ago

Maple Grove, Minnesota, United States Baycom Full time

Join the Baycom Team

Service and Sales Manager - Maple Grove, MN

The wireless communication industry is undergoing some very exciting times and our business continues to grow

BAYCOM is the leading provider of mission-critical voice, mobile data and video solutions to public safety (e.g. fire, police, EMS, etc.) and commercial (e.g. manufacturing, education, transportation, construction, utilities, etc.) clients throughout Wisconsin, Minnesota and the Midwest.

BAYCOM is 100% employee-owned and one of the operating companies of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company that strives to invest in and build sustainable companies across the Midwest. BAYCOM and the other operating companies within the portfolio utilize their industry experience to drive profitable growth and create value for stakeholders including customers, communities and our ESOP employee owners.

To support our continued growth, we have created an excellent opportunity for an individual to join the BAYCOM team as a Service and Sales Manager.

We are...

Growing - And that's not an accident. We are now one of the 5 largest Motorola dealers and one of the 5 largest Panasonic dealers in North America. The breadth of our product and service portfolio across voice, mobile data, and video continues to create a competitive advantage for BAYCOM which is driving 11% - 15% annual growth.


Employee-Owners - At the heart of our success is the unique dedication of each employee. As employee owners in a 100% employee-owned company, we deliver an outstanding customer experience and believe that our value results from enriching our customers' success. We hire the best and brightest, with great opportunities for growth and advancement. You are not just a number here.


Award Winning - It's no secret that we like to win and have fun in the process as we are a Master Mettle Future 50 Award recipient, were named 2017 Top Business in Waukesha and were recognized as the 2014 and 2022 Wisconsin ESOP of the Year.

Key Responsibilities of Role Include...

Service Team Management:

  • Provide leadership and direction to a team of 3 technicians, ensuring high-quality service and project deployment.
  • Coordinate training for technicians that meets the development goals of each technician, as well as compliance with customer and supplier requirements.
  • Foster a culture of safety, learning, and teamwork among the service team.

Sales Management:

  • Provide leadership and direction to a team of 4 sales consultants, ensuring sales targets are met.
  • Collaborate with the sales team and Vice President of Sales & Engineering to identify and act on growth opportunities.

Project Management:

  • Manage projects, with a focus on customer satisfaction, profitability, and timely completion.
  • Communicate regularly with customers to provide update on progress and answer questions.
  • Collaborate with Engineering, Sales, Service, Customer Experience, Finance, and Purchasing teams to ensure high quality delivery of projects.

Scheduling Management:

  • Efficiently schedule technicians for service calls and projects.
  • Ensure technicians are equipped with the information, equipment, and tools needed to be successful on the job each day.
  • Monitor and adjust schedules to accommodate changing priorities and urgent requests.

Financial Management:

  • Monitor financial performance, identify cost-saving opportunities, and drive profitability.

Skills and Qualifications You Bring...

  • Bachelor's degree in Business Administration or a related field.
  • Proven experience in a management role.
  • Strong background in sales, project management, and/or team leadership.
  • Self-starter with a drive to continually learn.
  • People-first leadership style.
  • Desire to learn, develop, and deploy best practices, driving consistency across locations.
  • Excellent interpersonal and communication skills.
  • Ability to multitask, prioritize, and make effective decisions.
  • Demonstrated ability to drive revenue growth and manage financial resources effectively.

BAYCOM is 100% Employee Owned
We are an Equal Opportunity/Affirmative Action Employer