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Hospitality Associate

4 months ago

Bradenton, Florida, United States teamworkonline Full time

About IMG Academy
Named by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

  • Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
  • Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
  • Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

The Hospitality Associate is responsible for assisting all Academy guest with various needs and issues which may arise prior to and during their stay at the Academy.

Position Responsibilities

  • Greet IMG Academy guests upon their arrival, and direct them to the appropriate location.
  • Prepare arrival packets for groups and individuals and verify daily packets are complete.
  • Provide efficient and courteous service to each IMG Academy
  • Maintain Hospitality e-mail and respond accordingly in a prompt manner.
  • Check guests in and out of the Academy
  • Communicate with appropriate staff for various customer needs.
  • Assist with questions and/or problems pertaining to the students' accommodations, programs and/or transportation.
  • Manage cash register for dining hall and various goods.
  • Conduct daily inspection of Hospitality area and lobby to ensure cleanliness and order.
  • Schedule campus tours.
  • Coordinates with Campus Life the return of lost & found items.
  • Follows the prescribed opening and closing procedures.
  • Act as a back-up to the phone operator.
  • Adhere to all company policies, procedures and business ethic codes
  • Other duties as assigned

Knowledge, Skills and Ability

  • Ability to act quickly under pressure
  • Proficient in Microsoft Office Suite, PowerPoint, Excel and Word
  • Customer service experience
  • Ability to multitask
  • Detail Oriented
  • Excellent written and oral communication skills

Preferred Skills

  • Bachelor's degree in progress in business or related field
  • Bilingual

Physical Demands and Work Environment

  • Ability to work flexible hours to include nights, weekends and holidays is required

Background Requirements:

  • Requires a background check upon offer
  • Requires a drug test upon offer

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.