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Entry-Level Specialist, Product Development

4 months ago

Arlington, Virginia, United States StraighterLine Full time

At StraighterLine we are on a mission to help students succeed

About Us

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine's 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit for more information.

StraighterLine is a brand focused on student success. Our Early Childhood Education unit, the Childcare Education Institute ) is committed to providing innovative programs and services that allow early childhood professionals to get the professional development they need to perform their responsibilities. The Instructional Design Specialist supports this commitment by ensuring excellence in all phases of the CCEI course design process. This position requires a high degree of professionalism, excellent communication and attention to detail. This Instructional Design Specialist reports to CCEI's Director of Early Childhood Operations.

We are hiring only in the following states : VA, MD, PA, DC.

New Course Development Process

  • Ensure new courses meet CCEI Instructional Design standards, including review of course content (e.g., course script, instructional plan, handouts, course aids, etc.) to ensure all elements are acceptable.
  • Load new course content into the CCEI Course Editor and Articulate, and complete all steps included in the course publishing process.
  • Manage the new course review process for both internal and external reviewers. Identify course reviewers, assign courses to reviewers, complete edits as required, and document reviewer hours and missed exam questions.
  • Update all related documentation and relevant personnel.

Custom Course Development Process

  • Follow all course development steps (above) to produce custom course content by due dates determined by clients.
  • Communicate professionally with client representatives to create and maintain accuracy of customized course content.

Course Review Process

  • Make all course revisions in the CCEI Course Editor and/or Articulate and follow all steps of the course publishing process.
  • Ensure CCEI Instructional Design Standards are met.
  • Conduct periodic reviews of course content.
  • Update all related documentation and relevant personnel.

Course Translation Process

  • Load translated course content into the CCEI Course Editor and follow all steps of the course publishing process.
  • Collaborate with translators on a regular basis to maintain the accuracy of translated course after course updates.

Course Monitoring

  • Monitor "Problem with this Slide" emails from students, correct course content where necessary, notify the Help Desk with student issues, escalate operational issues where necessary, and respond to students appropriately.
  • Monitor course survey comments from students. Correct course content where necessary, notify the Help Desk with student issues, escalate operational issues where necessary, and respond to students appropriately.
  • Maintain all related documentation.

Process Maintenance

  • Monitor existing processes and workflow. Make recommendations of how processes could be modified to ensure maximum efficiency.
  • Report system problems to appropriate personnel and make recommendations on improvements that could be made to enhance functionality and efficiency.
  • Periodically audit system reports and respond to findings appropriately.
  • Keep all documentation up to date.
  • Conduct additional reporting as defined by the Director of Early Childhood Operations.

REQUIREMENTS

  • Experience in education is required, childhood education experience preferred
  • A strong interest in working with and editing text documents.
  • Working knowledge of Articulate required
  • Proficient in using learning management systems, course creators
  • Confident working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
  • Proficiency in learning new technology including internet based applications.
  • Strong problem-solving, organization, communication, and analytical skills.
  • Outstanding attention to detail and ability to work independently.
  • Ability to multi-task and effectively manage multiple priorities simultaneously.
  • A commitment to providing exceptional customer service.
  • Spanish fluency is a plus.

Working at StraighterLine

StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work. We are committed to bringing innovative solutions to the field - your ideas will never go unheard. And, best of all, we love to celebrate each other's contributions and wins.

We also know how important a life outside of work is, and the support that employers can contribute.

Our Benefits:

Generous time off policies, 13 public holidays.

Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine)

401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not

Six weeks paid parental leave

Free StraighterLine courses for you and your family members

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.