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Field Service Technician
4 months ago
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
We are currently interviewing a Field Service Technician. Our chosen candidate will be trained by an outstanding Field Service Engineering Team. We are looking for candidates with overall Lab, Medical Instrumentation, and/or Mechanical background. With either an Associates degree/Bachelors Degree or Military experience in lieu of a degree.
This position is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution.
Location: This position will be remote and cover the territory: South San Francisco, San Jose, Pleasanton, CA
In this role, you will have the opportunity to:
- Develop knowledge of applicable products, customer support, and technical skills vital to perform high-quality preventative maintenance and troubleshooting of instruments.
- Assist with preventative maintenance, installation, and repairs, and independently as ability improves.
- Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.
- Responds to customer support calls within an assigned territory.
- Once trained, this position may develop new customer service/product agreements.
- Completes administration duties (logging service activities, expense reporting, inventory).
- Learn and troubleshoot and implement problem-solving procedures.
The essential requirements of the job include:
- Preferred Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) and ideal if majored in Life Sciences, Chemistry, or Engineering. Mechanical and/or Military experience considered in lieu of a degree.
- 0 to 3+ years' experience either as a Field Service Technician and/or Medical Instrumentation Lab experience.
- Must be able to travel up to 50-65% domestic travel, by vehicle, to customer's sites. We provide a company car and gas card, some overnight travel, by air travel, is required for training.
- Maintain a clean and valid Driver's License and Meet Vendor Credentialing requirements. Move equipment up to 50 lbs.
It would be a plus if you also possess previous experience in:
- Preferred knowledge in Mass Spectrometry or related scientific instruments experience desired.
- Mechanical and/or Science background. Exposed to moving parts and electricity that require safety protocols.
- Experience in trouble shooting procedures and providing quality Customer Service.
SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at
At Sciex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Sciex can provide.
The salary range range for this role is $60-$67K range (depending on work experience, degree, military experience, etc.) This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
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