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General Manager

4 months ago

Culver City, California, United States teamworkonline Full time
New York City Ninja Academy, with two locations in Manhattan and Brooklyn, is expanding into Los Angeles
The General Manager for Los Angeles Ninja Academy, a private Ninja Warrior sports training facility, will have experience managing daily operations of a business, customer service, managing a staff of coaches and front desk associates, setting schedules, ensuring punctuality and professionalism, and safety. The General Manager will assist the Owner by maintaining a high standard of work from employees, as well as hiring, onboarding/training, and managing team members.
In this position, the General Manager has a crucial role in providing a world class experience to our athletes, parents, and partners at every point. The ideal applicant will have impeccable communication skills, be highly organized and have incredible attention to detail. The GM is the face of the gym, responsible for a high-end client journey, as well as assisting the owner in day-to-day operations, marketing, content creation, and calendars.

Responsibilities:
Leadership & Staff Management
  • Provide leadership and direction to a team of people, ability to delegate to and oversee employees
  • Recruit and train new coaches and front desk employees
  • Manage all coach certifications and safety protocol
Operations & Facility Management
  • Oversee operations of the gym
  • Manage coach and class schedules and calendars
  • Operate point of sale and booking software
  • Ensure that facility is organized, clean, and safe
  • Administrative duties including phones
  • Light custodial duty and managing custodial responsibilities
  • Provide owner with general administrative and operations assistance
Client Satisfaction
  • Act as the point of contact among employees, clients, and other external partners
  • Foster a welcoming and supportive environment for all ninjas, parents, caretakers
  • Address client concerns and inquiries promptly and professionally
  • Implement strategies to enhance client retention and satisfaction
Brand Performance
  • Assist with content creation, marketing, outreach
  • Uphold brand image and reputation with consistent delivery of high-quality services and experiences
  • Represent the brand at events, partnerships, tabling opportunities within the community

Qualifications
  • Impeccable verbal and written communication skills a must
  • Strong administrative skills
  • Outstanding organization and time management skills
  • Demonstrated ability to lead
  • Management and Customer Service experience
  • Comfortable executing specific direction from Owner
  • Team player mentality
  • Punctuality and reliability is a must
  • Experience in fitness or gym a plus
  • Booking software knowledge a plus
Details
Monday to Friday
Weekend availability required
Salaried 40 hours per week; with willingness to go above and beyond when needed