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Commercial Account Manager

4 months ago

Chicago, Illinois, United States Light & Wonder Full time

Company Description

Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's OpenGaming(tm) platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit

Job Description

The Key Account Manager should have a deep understanding iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into the Head of US Commercial, and sitting within the Light & Wonder commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow business with its various North American gaming clients.

Essential Job Functions / Responsibilities

  • Build and manage close relationships with the allocated Light & Wonder (L&W) North America clients. These clients will be based in North America in multiple locations including New Jersey, Pennsylvania, Las Vegas, Houston and Delaware. Client engagement will be facilitated through a combination of face-to-face meetings, phone calls, email, Skype and so forth. With respect to the current pandemic, travel and face-to-face meetings may be adjusted.
  • Manage multiple clients in a professional and organized manner. Complete regular client review meetings. Create and manage backlogs of client requirements. Keep clients up-to-date with L&W documentation.
  • Ensure clients are optimizing L&W games on their sites. Collaborate with external and internal marketing teams. Pass across marketing materials and digital assets. Work to get premium onsite positioning of L&W games and new games released quickly on clients' sites.
  • Deliver client revenues in line with company forecasts.
  • Establish trust and relationships with key client influencers and decision makers.
  • Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.
  • Up-sell the existing clients for new products and premium offerings. Work with them to broaden the L&W product footprint within their business.
  • Liaise with the L&W Product team as well as other internal departments to effectively respond to clients' inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.

Qualifications

Education

University degree in Commerce or Business Administration or equivalent relevant experience

Required Experience

  • A minimum of 3 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector
  • A minimum of 1 years of experience within the iGaming industry
  • Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets
  • A record of developing strong working relationships with executives, peers, and associates
  • Experience working inside an iGaming B2C operator is advantageous

Knowledge, Skills & Abilities

  • Excellent communication skills
  • Ability to work independently, and possess strong organizational and time management skills
  • Proven competence in negotiating. Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
  • Tech savvy and customer service oriented
  • Professional, resourceful, and patient, and tactful in handling customer inquiries and negotiations
  • Enthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment
  • Proficient in MS Office (Word, Excel and PowerPoint)
  • Experience drafting proposals and presenting in front of clients is ideal

Additional Information

  • Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
  • The opportunity to interact with global teams, and where appropriate switch teams and projects as you and our business continue to develop and grow
  • Tangible and genuine career development - at Light and Wonder, where you can take your career where you want it to go
  • Exposure to real world and business critical projects & the chance to develop some of the world's leading igaming operators whilst working with various clients
  • Flexible benefits portal which means you can tailor a package which suits individual needs.

And if that's not enough, you will get to enjoy flexible working, whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

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