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Specialist, Patient Education
4 months ago
The Regional Patient Educator is primarily responsible for facilitating and performing 1:1 (and sometimes group-based) Home Modalities education to in-center patients, with a special focus on patients within their first 90 days of dialysis (i.e. incident patients). Other responsibilities include mentoring, teaching, supporting, and working closely with the Home Ambassadors from each of the in-center facilities in the region, as well as providing meaningful and regular Home Modalities education to teammates in the region, by coordinating facility Peritoneal Dialysis (PD) Lunch & Learns and supporting educational segments in Home Rooms. The Regional Patient Educator is also responsible for facilitating communication and follow up between in-center and Home programs, ensuring that patients have a timely and smooth transition to Home.
ESSENTIAL DUTIES & RESPONSIBILITIES
Individual Patient Education
- Meets with all potential candidates, including prevalent patients, for Home dialysis to provide necessary education/materials and help identify and overcome barriers. Meets with all new starts within 3 weeks of patients' first day of dialysis
- Plans individual education strategy with the help of the hiring manager and clinical teammates
- Engages with patients and teammates using Right Thinking, exemplifying a high level of integrity and compliance, empowering patients through superior education and honoring their choice
- Models DaVita mission and values to all new and current Home Ambassadors
- Maintains current clinical knowledge of Home Modalities and ensures that education needs are met in accordance with DaVita's policies, procedures, and guidelines
- May participate in the development and ongoing revision of educational materials
- Teammate Education and Support Participates in clinic lobby days (i.e. patient-focused), lunch and learns (i.e. teammate-focused), and home rooms as directed by the Home Program Manager
- Equips and empowers clinic teammates to engage in modality conversations in the absence of a modality educator
- Creates partnership with facility administrators, home ambassadors, and home program manager to set up and monitor patient assessment, selection, and education process
Home Ambassador Support
- Provides support to Home Ambassadors in basic reporting and documentation skills, Match-D utilization, knowledge/communication development, and accountability measures
- May participate with FA in helping select facility Home Ambassadors and in providing appropriate training to encourage Home Ambassador retention
Reporting and tracking
- Reports Key Performance Indicators to HPM bi-weekly, including # of clinics visited, # of patients educated, # of patients who selected a home modality, and # of patients converted to Home in that time period.
- Tracks progress of patients in transition from ICHD to a Home modality in detail, partnering with Home teams to be sure all necessary steps have been taken without delay
May perform other duties as assigned
TRAVEL AND TIME REQUIREMENTS
Travel: Travel among clinics in the region required up to 80% weekly
Nights/Weekends: Flexible to support 4th shift education needs.
LANGUAGE SKILLS
Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
WORK ENVIRONMENT
Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
ADA
DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
VISUAL REQUIREMENTS
Vision adequate to perform the essential duties/responsibilities of position. May be required to demonstrate the ability to differentiate colors on a test strip.
PHYSICAL DEMAND
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
- Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
- Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.
Full vaccination against COVID-19, which may include a booster when eligible, or a medical/religious exemption is required. Teammates with a medical/religious exemption may need to submit to weekly COVID-19 testing.
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Salary/ Wage Range
$ $24.76 / hourCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
