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Account Manager

4 months ago

Shakopee, Minnesota, United States The Imagine Group Full time

The Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Position Summary

This position is responsible for supporting solutions-based print projects within the organization. They manage the activities of the project and develop project plans to support the client's strategy. They are ultimately responsible for the pace and timing of all deliverables, and ensures the project delivers on time and within the required specifications.

Essential Functions and Responsibilities

  • Evaluate, analyze, and create solutions for new customers and new opportunities.
  • Collect project specifications from client and available resources to accurately communicate those specifications to internal and/or external service partners.
  • Solve for materials, due dates, and print options based on customer requirements.
  • Be accountable to the customer by delivering communication regarding solutions and project inquires. Keep the lines of communication open to ensure clients are heard, and projects are delivered as agreed upon.
  • Optimize, and drive controlled schedules across the company and cross-functional teams. Set and meet deadlines and quality deliverables, adapting and altering plans based on changing circumstances.
  • Develop and maintain an environment with all team members that continues to foster a sense of urgency, professionalism, and execution.
  • Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders
  • Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to ensure delivery of timely, high-quality services.
  • Develop and maintain positive and productive relationships with key client contacts and internal teams
  • Bring ideas/solutions to the client and team to accomplish current and potential client needs
  • Show good communication skills, verbally, non-verbally, and in writing to client, SME teams, and/or vendors and partners.
  • Review all estimates received from internal departments for accuracy

Mandatory Qualifications

  • Bachelor's degree in business, graphic communications, or related area of study
  • PMP helpful
  • 5+ years Account Management experience
  • 3+ years of experience working in print, direct mail, and/or signage
  • Proven experience leading and inspiring teams to meet business objectives with outstanding results
  • Strong inner drive to care about delivering excellence in customer service, building strong business relationships, and meeting and exceeding expectations at all levels
  • Highly motivated and driven to produce extraordinary results.
  • Strong sense of urgency to respond to inbound questions and requests
  • Excellence presentation, organization, phone, verbal, in-person, and written communication skills
  • The ability to communicate, build trust, and strengthen relationships at all levels within the organization
  • Strong attention to detail and ability to prioritize in an environment with competing priorities
  • Strong working knowledge of Microsoft products including excel, word, and outlook

Imagine is an equal opportunity employers and does not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and inclusion are not just a checked box, it is a critical part of our commitment to delivering innovative solutions to our clients and providing a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply.



Equal Employment Opportunity:

We are proud to be an equal opportunity employer and celebrate the differences of our employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Diversity and Inclusion is not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family.