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Conference Services Manager
4 months ago
Year Round
Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.
Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you
Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy.
Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees.
- Discounted skiing + riding for friends and family of eligible employees.
- Flexible Time Off (FTO) and Sick Time policies for eligible employees to rest, relax and recharge.
- Dining discounts, retail and rental discounts, ski, or snowboard lessons.
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Discounted tuition with a partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to six weeks for eligible employees
- Free regional bus pass.
For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.
POSITION SUMMARY
Steamboat Ski & Resort Corp is looking for a new Catering & Conference Services Manager. Resume and cover letter required.
ESSENTIAL DUTIES
General Responsibilities
- Keep all Delphi accounts and bookings up to standards developed by Hotel.
- Solicit new business opportunities for hotel, including cold calling, sales blitzes, meeting with prospective clients, etc.
- Provide superior service to our customers (internal and external) at all times.
- Respond to written and telephone inquiries for the defined market. (15 rooms per night and less)
- Prepare written proposals and contact letters detailing deposit amounts, due dates, attrition clauses and other agreed upon criteria required to secure group business.
- Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, transportation, entertainment, retail, spa, activities, information technology, decorations, lift tickets, off site excursions, and billing.
- Negotiate pricing with the client based on the entire scope of the conference needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities.
- Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduled.
- Prepare and maintain financial documents and reports.
- Compile a variety of information from both manual and computerized records and files for regular and special reports in response to specific requests by the supervisor.
- Document and distribute work as requested by the client to various operational departments via Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event.
- Anticipate the group's impact on Resort operations both directly and casually affected by the events.
- Notify Resort operations of actual and potential impacts whenever possible via the Conference Resume and direct communication.
- Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort's Operations management as set forth in the Banquet Event Order and Conference Resume.
- Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis. Communicate improved communication and performance procedures to the Conference Services staff through the Director of F&B.
- Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists.
- Charge appropriately as set forth in policy for services rendered to group clients. Work with the client, Resort operations managers and the Director of F&B to determine charges for unusual service and product requests.
- Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors. Represent the Resort to a variety of regional and national hospitality groups.
- Occasional need to meet groups upon arrival or execution of event.
- Perform other tasks as assigned including weekend and after hour duties.
- Other duties as assigned
- 1 to 3 years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are required.
- Must be at least 18 years of age
- Must be able to sit for long periods of time
- Knowledge of Microsoft Office with extensive knowledge of Excel.
- Knowledge of Delphi software helpful, but not required.
- Experience in organizing and maintaining moderately complex filing, computerized record systems.
- Good basic administrative and/or organizational skills.
- Experience in organizing and maintaining moderately complex filing, computerized record systems.
- Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting.
- Hotel experience preferred.
- Must have valid driver's license without limitations or restrictions and meet company's insurability standards (will be required to complete Motor Vehicle Record).
- Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers.
- Ability to be a consistent role model for company's Service Excellence standards.
- High school diploma or GED equivalent
