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Shared Services Trainer/Lead

4 months ago

Schaumburg, Illinois, United States Cintas Full time

Requisition Number: 173839

Job Description

Cintas is seeking a Shared Services Trainer/Lead to help lead our Customer Service Representatives to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

The lead position will also be responsible for the following areas:

  • Training for new CSR's for consistency and other groupwide rollout training
  • Coverage when Supervisor is out of office
  • Quality review for all CSR by reviewing live call recordings.
  • Drive all outbound goodwill efforts within the Customer Service team.
  • Expert on myCintas and FLG customer service inbox as those continue to grow.

Skills/Qualifications

Required

  • 1+ years' customer service experience
  • High School Diploma/GED; Bachelor's Degree preferred

Preferred

  • Experience with heavy inbound and outbound calls and transferring calls
  • 3+ years' business-to-business account support
  • Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
  • Experience with proofreading and editing documents

Cintas offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry. One of our medical plan options is even offered at zero cost to our partners.

Additionally, our employee-partners enjoy:


• Competitive Pay


• 401(k)/Profit Sharing/Employee Stock Ownership Program


• Disability and Life Insurance Packages


• Paid Time Off and Holidays


• Career Advancement Opportunities

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation helps more than 900,000 businesses of all types and sizes get READYTM to open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday.

To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you ReadyTM for limitless opportunities at Cintas?

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Office Administration

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift