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District Clinic Manager Los Angeles
4 months ago
The District Clinic Manager will be supervising retail and non-medical operations within a multi-unit portfolio of clinics by planning strategies and consistent implementation to achieve results. We are seeking an experienced retail operator with extensive sales and customer service history.
The District Clinic Manager position will be a full time, exempt position that reports to the Director of Operations.
Supervisory Responsibilities:
· Accomplishes human resources objectives by hiring, orienting, training, developing, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
· Organizes and oversees the schedules of wellness coordinators within their assigned area.
· Ensures employees manage their clinics efficiently and in accordance with organizational policies and goals.
· Works with Shift Lead wellness coordinators to handle customer matters, complaints, and requests for area.
· Collaborate with District Lead Nurses to ensure all cross function responsibilities are addressed
Duties/Responsibilities:
· Ensures each clinic has appropriate staff to meet objectives, including scheduling of staff and ensure all clinics within their area are staffed.
· Oversees and manages when appropriate the financial metrics of all assigned clinics; this includes but is not limited to labor, sales, transactional growth, and costs.
· Performs all Wellness Coordinator Duties at assigned clinics as/when needed.
· Responsible for inventory management for all assigned clinics.
· Acts as the Manager on Duty.
· Collaborate with marketing department to execute local clinic marketing, special events, and outreach projects.
· Manage customer service issues within the clinics.
· Work with the training team to ensure all non-medical employees are following all policies and procedures.
· Assist with facilities/maintenance and IT issues that take place within their district.
· Responsible for all cash deposits for clinics in the area once monthly as well as ensuring proper cash handling practices are always followed.
· Assist with events/new clinic openings.
· Ensures that assigned employees comply with company policies and safety standards.
· Coordinates with human resources to respond to employee concerns or complaints.
· Responsible for conducting working interviews, trainings and evaluation of candidates and staff.
· Effectively manage communication with all personnel within region.
· Demonstrated evidence of integrity with ability to maintain confidentiality and exercise sound judgment to positively influence employees at all levels.
· Perform tips audits, prepare tip distribution reports and prepare Excel spreadsheets for each pay period.
· Serves as a designated Manager on Duty handling all schedule callouts, maintenance issues and customer service matters.
· Performs other related duties as assigned and required.
· Expected to work one weekend shift weekly.
· Will need to travel to clinics within the area- 75% of travel.
· Provide back-up support for all staff as necessary.
We'd Love To Hear From People With
• 5+ years of multi-unit retail experience managing 4 or more stores, departments or units, P&L, inventory, operations and customer service
• 7+ years of management experience leading a team of 10 or more, including training and coaching, with strong leadership and communication skills
• 3+ years of experience in a customer service oriented role
Required Skills/Abilities:
· Excellent team management skills.
· Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
· Strong organizational, interpersonal and problem solving skills
· Excellent verbal and written communication skills.
· Proficient in scheduling systems, Microsoft Office, or related software.
· Excellent organizational skills and problem-solving skills.
Education and Experience:
· Multi-unit management experience – 3 years required; 5 years preferred.
· Bachelor's degree in business management degree preferred.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to traverse the entire facility.
· Must be able to lift up to 15 pounds at times.
· Must be able to travel to multiple clinics in a given day.
Compensation details: Yearly Salary
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