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Associate Chief of Pharmacy

4 months ago


Lebanon, Pennsylvania, United States Veterans Health Administration Full time
The main duties and responsibilities include, but are not limited to:

Customer Service:

  • Treats Veterans, facility employees, and visitors with respect, courtesy, and tact. Acts in a cooperative manner to improve customer satisfaction at all times. Responds to needs appropriate for the Pharmacy as above and in a timely fashion.
  • Demonstrates appropriate and proactive interpersonal skills to achieve the goals of the Pharmacy. Acts as a team member and is supportive of the group's efforts at all times.
  • Demonstrates an ability to work under a variety of circumstances to maximize group productivity and quality.
  • Advocates and teaches the importance and value of customer service to all trainees and staff and as a supervisor holds direct reports accountable for quality customer service.
  • Represents the Medical Center and Pharmacy at various local and national meetings.
  • Represents the Medical Center and Pharmacy in the community and nationally by participation in community outreach and residency specific activities as needed/requested.
  • Assists in resolution of patient care concerns and complaints assuring appropriate clinical care is delivered in an evidence-based and caring fashion.

Clinical Functions:

  • Performs clinical pharmacy specialist duties when necessary including collaboration with a wide range of health care professionals to assure quality pharmaceutical care.
  • Collaborates with the national PBM, VISN and local pharmacy leadership on matters including (but not limited to) medication usage, patient safety and other issues related pharmaceutical care.
  • Serves as advisor to the Chief of Pharmacy on matters related to clinical practice, drug therapy, drug selection, and participates in formulary management.
  • Serves as a member of the local and VISN 4 Pharmacy and Therapeutics committees and serves as an expert in the practice of clinical pharmacy services.
  • Reviews, evaluates, and responds to consults for prior authorization and restricted drugs in accordance with local, VISN, and National policy.
  • Provides pharmacy expertise as needed to facility leadership.
  • Documents pertinent clinical interventions in CPRS in a timely and professional manner as appropriate.
  • Promotes and monitors compliance for established drug therapy policies.
  • Works with providers to ensure compliance with national, VISN, and local initiatives.
  • Coordinates completion of drug use evaluations and subsequent program or systems changes based on the results.
  • Serves on Medical Center and/or VISN committees and quality management groups/teams as requested.

Education Functions:

  • Coordinates and participates in the training and in-servicing of pharmacists, pharmacy technicians, pharmacy students, pharmacy residents, and other medical center personnel as required.
  • Is skilled at using both written and verbal communication techniques in teaching others.
  • Serves as a preceptor for pharmacy students and residents.
  • Assists in the development of proposals for improved and/or new clinical pharmacy services.
  • Organizes and presents educational programs to hospital personnel, university groups, and other venues upon request.
  • Develops partnerships with colleges of pharmacy and other pharmacy organizations to advance pharmacy education and the development of the profession.
  • Assures that direct reports adhere to appropriate educational requirements.
  • Supports employees in their career development goals through creating awareness of opportunities for additional training as related to pharmacy practice and healthcare leadership

Drug Information:

  • Serves as an authority on drug usage, interactions, over-dosages, and compliance to medical staff, nursing staff, technicians and students. Uses appropriate references to research drug information.
  • Has a good working knowledge of information resources, in both written and electronic forms.
  • Maintains a current knowledge of therapeutics and disease management.
  • Provides or coordinates completion of timely and accurate responses to drug information inquiries from all customers.

Distributive Function:

  • Incumbent will be required to understand inpatient and outpatient distribution processes and assist the Associate Chief of Pharmacy Operations and the inpatient and outpatient pharmacy supervisors in issues related to distribution and clinical care.
  • Assists in resolving inter- and intradepartmental pharmacy issues as needed.

Interpersonal Relationships:

  • Works and communicates effectively with others while exhibiting a courteous, tactful, and understanding attitude.
  • Promotes cultural diversity and refrains from discrimination.
Work Schedule: 8:00 am - 4:30 pm

Telework:
Ad Hoc in accordance with agency policy

Virtual:
This is not a virtual position.

Relocation/Recruitment Incentives:
Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report:
Not required