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Juice - Shift Supervisor

4 months ago

Yonkers, New York, United States tapwage Full time

Job Title:
Juice Bar Shift Supervisor

Department:
Juice Bar

Reports To:
Juice Bar Manager

FLSA Status:
Nonexempt

Summary

This is a management-in-training position.

The Juice Bar Shift Supervisor must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success.

Key personality and character traits needed to accomplish this are:
patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, and consistent, an encourager and teacher.

Must be self-motivated; having strong leadership skills; good listening skills, strong communication skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.

He/she must know how to keep morale high among the Juice Bar department staff; serve the customers to develop and retain repeat business; keep the Juice Bar department clean and up to par with Bristol Farms/Lazy Acres standards and lastly create an environment that's welcoming, warm and friendly.

Due to Bristol Farms/Lazy Acres goals and structure, the Juice Bar Shift Supervisor should also be open to growth and expansion.

Essential Duties and Responsibilities


In addition to performing all required duties of a Juice Bar Clerk, the Juice Bar Shift Supervisor is responsible for the supervision and coordination of activities the Juice Bar department staff will perform.

Responsibilities include; but are not limited to, planning, assigning, and directing work; staff development, rewarding and disciplining employees; addressing complaints and resolving problems.

He or she is also responsible for carrying out the duties listed below (other duties may be assigned):

  • Leads by example; models correct behavior and adherence to company policies and procedures.
  • Responsible for using the tools provided by management to ensure the success of the department.
  • Required to perform all essential duties of a Juice Bar Clerk.
  • Fills customer's orders as requested.
  • Makes Juice and Smoothie drinks following Bristol Farms/Lazy Acres instructions & recipes as provided.
  • Operates a cash register following established policies and procedures.
  • Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms' cash register procedures.
  • Responsible for accurate balancing of cash register.
  • Assists with duties and examines work for compliance of policies and procedures.
  • Must be knowledgeable of merchandise sold in the Juice Bar Department to educate customers & staff on preparation and use of merchandise.
  • Assists with ordering, receiving, and merchandising.
  • Prices merchandise according to handheld scanner and verifies price against purchase order.
  • Reports/documents price discrepancies and "not on file" items.
  • Processes purchase order for implementation at required deadline.
  • Responsible for implementing and maintaining all marketing programs.
  • Assists in training & developing all Juice Bar Department employees in product knowledge, suggestive selling techniques, merchandising techniques, & customer service skills on an ongoing basis.
  • Assists in conducting inventory, preparing for inventory, and inventory results.
  • Assists in the maintenance of inventory control especially for theft, shrink, & waste management.
  • Assists with the price integrity and proper weights and measures as mandated by California State Laws.
  • Maintains a clean and sanitary work area at all times.
  • Knows all cleaning chemicals authorized in the Juice Bar Department and understands proper usage.
  • Assists with all Juice Bar Department employees on proper use of cleaning chemicals.
  • Follows the FIFOrotation system (Firstin, Firstout). Covers, labels, and dates all coffee & products used in department. Utilizes leftover coffee & products before opening new product.
  • Maintains quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms/Lazy Acres stringent standards.
  • Follows & enforces safety work standards and reports any safety hazards to the Manager of Service and/or Store Director.
  • Assists with monthly safety meetings and/or distributes monthly Safety News to staff within accordance to Cal Osha SB 19
  • Documents all meetings/memos/postings and obtains employees signatures as required.
  • Assists with conducting accident investigations and completing all paperwork within accordance to Cal Osha SB 19
  • Responsible for enforcing Bristol Farms/Lazy Acres established Customer Service policies and guidelines.
  • Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business & continued coffee education.
  • Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
  • Availability requirements include; but are not limited to; days, evenings, weekends, holidays & occasional overnight.
  • At all times, meets and exceeds Bristol Farms/Lazy Acres standards in service, appearance, quality, cleanliness, and leadership.
Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Bristol Farms/Lazy Acres policies and applicable laws.

Responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills


Juice Bar Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.

They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility.

Juice Bar Supervisors are expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience


High School diploma or general education degree (GED); three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend instructions, correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one situations. Ability to speak effectively before groups of customers, or employees of Bristol Farms/Lazy Acres.

Knowledge Of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently. Ability to listen to all complaints, suggestions, comments and implement those that work.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, percentages, and volume.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands


While performing the duties of this job, the employee is required to stand for long period of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell.

The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

The employee must frequently lift and /or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate and occasionally loud.