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Group Rooms Coordinator

4 months ago

Austin, Texas, United States Hilton Full time

Hilton Austin is searching for a Group Rooms Coordinator to join their Reservations team

Join the #1 Best Big Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits

*Previous Reservations, Front Office, Hilton, or OnQ experience a plus*


What will I be doing?

As a Group Rooms Coordinator, you provide efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues.

  • Process and handle group rooming lists, standard reservations, VIP's, site visits, group billing setup and employee reservations by inputting data into OnQ. Build and monitor group inventory in R&I and maintain each group folder with complete and detailed information. The position requires frequent interaction with the group contact and/or housing companies on a daily basis and making sure the perimeters of each group contract are met. When required, the designated Group Rooms Coordinator will meet with the client in person to discuss their group and billing and will be present at any precons that are scheduled.
  • Inputting/downloading rooming lists, coordinating rooms for VIP's, inputting all group routing and group notes, assigning suites, and monitoring housing bureaus, assigning comp units and contract concessions.
  • Processing and answering emails from Sales, Meetings and Conventions, outside contacts and guests. Most consist of rooming list changes, reservation requests, VIP reservations, group inventory or contract changes or questions and special billing requests.
  • Building group SRPs in R&I, monitoring group inventory, adjusting group inventory according to their pickup flow and pace, building group maters in OnQ, setting and/or approving overbooking for groups based on overall hotel and occupancy, approving or denying extending cut off dates for groups.
  • Answering phone calls, voicemail and returning phone calls from Sales, Meetings and Conventions, clients, individual guests, housing companies, and HRW.
  • Making reservations for our national and local business accounts and approving extending discounts to individuals based upon hotel occupancy and pace.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all