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Administrative Assistant I

4 months ago

Towson, United States Towson University Full time
Job Summary

Towson University (TU) is one of the nation's top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Towson University Counseling Center invites applications for an Administrative Assistant I for 20 hours/week to provide administrative support for office operations, including highly sensitive and confidential matters. The schedule is flexible, except this person must be able to work every Thursday, 9:00 am to 2:00 pm and commit to 20 hours per week in total.

We are a strong, vibrant Counseling Center that values diversity and inclusion and works to provide a safe, welcoming, and affirming campus environment for all. To learn more about the Counseling Center, visit our Web site at

Responsibilities and Duties

The Administrative Assistant I will be responsible for providing a professional and welcoming face to the public for the Counseling Center, handling multiple technical tasks while interacting with clients. Serves as first point of contact with students, clients, campus partners (including faculty and staff), and community members (including parents of students, medical and mental health professionals, police, etc.) who are reaching out to the Counseling Center. Interacts with students in distress and expedites emergency protocols. Exercises discretion and judgment in the answering and/or routing of requests and communications. Maintains a high level of integrity and professional demeanor overall, including maintaining the confidentiality of medical and mental health records and decorum in public spaces of the Counseling Center.

Sorts and distributes mail, scans identification cards and insurance cards. Receives, screens, and responds to telephone calls, visitors, and clients. Helps maintain the appearance of the Counseling Center waiting area by refilling brochures, magazines, and other literature.

Qualifications and Skills
  • High School Diploma or equivalent.
  • Two years of experience providing administrative support.
  • Well-organized, clear-thinking, and efficient individual who is personable as well.
  • Strong communication skills, good judgment and confidentiality are needed when interacting with highly stressed individuals.
  • Ability to work independently and with diverse groups.
  • Comfortable in fast-paced environment.
  • Knowledgeable in computer software applications.
  • Ability to successfully multi-task.
  • Experience and/or knowledge of Titanium Scheduling program preferred.


Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Salary and Benefits

$19,366 annually and full University benefits that include annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here . TU also offers a variety of great perks and discounts, which can be found here .

If you are motivated, innovative and team-oriented, we would love to hear from you.
For consideration, please submit a cover letter and resume with your online application.
This position will be open for a minimum of 14 days.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.