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Account Manager

4 months ago

Leawood, Kansas, United States Marsh McLennan Full time
Account Manager – Transportation – Leawood KS, Dallas TX, Louisville KY (MMA Upper Midwest)

Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. Here, your future is limitless. As an MMA colleague, you'll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement.

As a part of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition.

We are currently seeking an Account Manager on our Transportation team in Leawood, KS, Da, TX, or Louisville, KY.

What can you expect?

  • Small agency feel with world class resources of an international corporation
  • Committed, competent and engaged leadership at all levels
  • Driven & entrepreneurial team-oriented environment
  • Our Core Values: Innovation, Passion, Collaboration, Accountability, and Integrity

What is in it for you?

  • Personal & professional development opportunities
    • MMA University - 1000s of free courses and resources
    • Certification & designation bonuses. Company-paid study time & testing fees
  • Flexible work options
  • Dress for your day
  • Competitive compensation & benefits package including Paid Parental Leave & PTO for Volunteering
  • Colleague Resource Groups and a focus on diversity, equity, and inclusion
  • And more

We will count on you to:

  • Provide excellent customer service, which includes client visits, plan design, inquiry response, education and other client needs.
  • Remarket with assistance of marketing personnel, contact clients, and renew policies by Agency standards.
  • Prepare proposals and applications, submit them to insureds and carriers, obtain clients' signatures of apps, and follow-up to ensure timely response.
  • Provide technical support to Producers (coverage analysis, with proposals, etc.).
  • Maintain agency management system accurately and consistently, process incoming mail requests accurately and promptly.
  • Explain audit procedures to clients and reviews with company and customer.
  • Use Agency credit and collection procedures to ensure Agency maintains current A/R without bad debt.
  • Handle cancellations with care, legally saving all accounts possible with adherence to E & O guidelines.
  • Take first reports of loss from insured & reports to company.
  • Assist or completes other tasks as directed by Agency management.
  • Adhere to all Agency service standards.
  • Demonstrate flexibility with regards to work hours; willing to work early and/or late as necessary to successfully meet all deadlines.

What you need to have:

  • Reading, writing, mathematical skills that would normally be acquired through the acquisition of a high school diploma. Preference will be given to candidates with a Bachelor's Degree.
  • Two years of commercial insurance processing or transportation industry experience preferred.
  • Must possess or have the ability to acquire applicable resident and nonresident agency/broker license and comply with continuing education requirements.
  • Working knowledge of a wide array of insurance coverage, policy terms, and conditions including worker's compensation, general and automobile liability, marine, cargo, and property.
  • The ability to process detailed records in a timely and accurate fashion, according to established procedure.
  • Must be able to communicate effectively with clients and others by telephone and in person.
  • Must be able to concentrate for extended periods of time.
  • Strong computer skills and proficiency in PC applications including Microsoft Office Word, Excel, and Outlook. Sagitta/ImageRight System knowledge is a plus, but is not required.
  • Strong aptitude for flexibility and multi-tasking with the ability to perform under pressure in a fast paced environment.
  • Good judgment and discretion are necessary to maintain confidence and make sound decisions.
  • The ability to work closely with others and to contribute actively to the work group and with the organization productively and positively is required.
  • Overnight travel required on an as-needed basis and on short notice.

In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes: health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: a flexible, hybrid work environment, health and welfare, 401K, employee assistance program, volunteer opportunities, and other programs.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

At MMA, your future is limitless. For more information about our company, please visit us at:

#LI-hybrid #LI-remote