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Senior Director, Information Technology
4 months ago
The American Public Power Association (APPA) is looking for a Senior Director, Information Technology to lead association's overall IT strategy to implement secure systems that scale for future growth and technology needs. The Senior Director will direct all aspects of association's day-to-day IT operational activities to ensure systems, policies, and procedures support organizational priorities and overall IT strategy. Reporting to the Senior Vice President, Finance & Technology and CFO, the Senior Director will work closely with key stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Senior Director, Information Technology supervises in-house IT Manager.
Please note: This is not a remote position. Candidates must be in the DC, Maryland, or Virginia area. APPA offers a flexible work schedule for full-time employees, and the option for telework is available after 2 months of employment (with supervisor approval).
General IT Management:
- Collaborate with senior leadership in developing the association's overall IT strategy to align with its business objectives.
- Develop, implement, communicate, and continuously assess the effectiveness of enterprise-level governance, policies, procedures, standards, guidelines, and best practices within the framework of an IT governance structure (e.g., NIST, COBIT).
- Responsible for developing and managing IT operational and capital budgets.
- Communicate clearly and effectively across the organization on IT related matters, such as changes in systems or processes, new tools, applications, and collaboration technologies.
- Responsible for risk management activities such as evaluating risk, incident management, and developing network recovery and backup processes.
- Responsible for enterprise IT asset management, including with assisting senior leadership in developing an association-wide data retention policy.
- Oversee association's technical projects, including business requirements gathering, project planning, implementation.
- Responsible for enterprise identify management to include provisioning and deactivating user accounts, authentication protocols, and system and access authorization.
- Collaborate with senior leadership and stakeholders to evaluate, select, and deploy applications.
- Provide guidance for all IT operational and project-related activities as needed to fulfill departmental and organizational objectives.
- Consult with stakeholders on project management for internal technology projects, including requirements analysis, level of effort, and budget estimates.
- Approve the selection, purchase, and installation of hardware, software, and related services, and negotiates purchase agreements.
- Manage vendor relationships and oversee administration of vendor and consultant contracts and service agreements.
- Provide high-touch customer service to employees at all levels and external vendors and consultants.
- Manage outsourced helpdesk and managed service provider (MSP).
- Maintain awareness of changing technology trends and regulations that might affect the organization and recommends action as required.
- Participate in external IT and security-related forums, discussions, and summits with association members, government entities, and industry partners.
- Assists staff with critical technology matters outside of normal business hours, as needed.
- Carries out other duties as assigned in support of APPA and its mission.
Data and Information Security:
- Ensures the integrity, availability, and security of hardware, software, and data through establishing and enforcing association policies and procedures.
- Works with the Database and Data Analysis teams to ensure the integrity and security of a Salesforce-based association management system (AMS), other data systems, and cross-system integration.
- Defines data governance policies and standards to ensure the integrity, security, and accessibility of association data assets.
- Ensures the reliability, security, and scalability of IT systems to support data warehouse operations and business applications.
- Develops, maintains, and tests disaster recovery and business continuity plans as they relate to IT resources.
- Conduct cybersecurity awareness and training for staff.
- Bachelor's degree in information technology, computer science, or similar field.
- Fifteen or more years of IT leadership experience with increasing responsibility.
- Five or more years of network and/or telecom experience with a variety of technologies such as in a Windows Server environment.
- Experience with IT Frameworks such as ITIL (Information Technology Infrastructure Library), COBIT (Control Objectives for Information and Related Technologies), ISO/IEC 27000, CMMI (Capability Maturity Model Integration) for IT, etc.
- Excellent leadership, analytical, and critical thinking skills.
- Experience working with senior level executives.
- Strong understanding of cybersecurity issues and experience with developing and implementing an information security program.
- Strong customer service acumen, including the ability to effectively communicate, work with, and resolve IT issues for all levels of staff.
- Strong project management skills and ability to work cooperatively with staff and vendors.
- Ability to undertake complex management tasks within the functional area with minimal supervision.
- Experience supporting a variety of enterprise software applications (AMS, CRM, ERP, etc.). Experience with Salesforce platforms a plus.
- Experience with data warehouse platforms, such as Snowflake or Redshift. Knowledge of data governance frameworks, data security best practices, and regulatory compliance requirements.
- Experience with the MS Azure cloud computing platform.
- Advanced knowledge of Microsoft Office 365 suite.
- Experience with deploying and troubleshooting Apple computers in a Windows network.
- Knowledge of artificial intelligence and machine learning a plus.
- Experience deploying remote access systems in cloud based, remote desktop and VPN settings.
- Experience deploying and managing mobile devices on an enterprise level.
- Certification such as PMI - Project Management Professional (PMP); Certified Information Security Manager (CISM); Certified in Risk and Information Systems Control (CRISC); Global Information Assurance Certifications (GIACs) is preferred.
- IT technical certification such as Microsoft 365 Certified: Administrator Expert; Microsoft Certified: Azure Fundamentals; Microsoft Certified: Security, Compliance, and Identity Fundamentals; Microsoft Technology Associate (MTA); Certified Information Systems Security Professional (CISSP); CompTIA A+, etc. is preferred.
- Prolonged periods of sitting at a desk and working on a computer required.
- Must be able to lift up to 10 lbs.
- Must be able to travel out of town 0 - 10% of the year to support APPA's conferences and events.
