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Sr. Manager, Order Management

4 months ago

Seattle, Washington, United States Bristol Myers Squibb Company Full time
Working with Our Team

Exciting. Fulfilling. Life-changing. These are not your typical job descriptors. But being part of the Bristol Myers Squibb family is far from ordinary. Here, each day brings unique challenges and meaningful work in every department. Whether you are optimizing a production line or contributing to groundbreaking cell therapy advancements, your work directly impacts patients' lives and your professional growth. Join us for unparalleled opportunities for growth and development, working alongside diverse and high-performing teams. Take your career to new heights that you never imagined possible.

Sr. Manager, Order Management

Cell Therapy represents one of the most innovative cancer treatment areas today. Given the early stage of these therapies and BMS's continuous investment in Cell Therapy, the growth prospects for this field are immense, offering incredible opportunities for your career development and the chance to make a difference in patients' lives.

The Role:

As the Sr. Manager of Order Management, you will lead a team of experts specializing in order management for ERP systems and processes. This role entails close collaboration with BMS's global site stakeholders and third-party distributors. You will oversee and support the Cell Therapy ERP order management system, expand the order-to-cash process to new markets, and ensure a top-notch customer delivery experience for our patient treatment centers worldwide.

  • This position is based in Seattle, WA or Summit, NJ, requiring in-office presence a minimum of 50% of the time.
  • Occasional evening, weekend, and holiday support is necessary.
  • International and domestic travel will be essential, not exceeding 20%.
Qualifications and Background:
  • Bachelor's degree and at least 7 years of experience in the pharmaceutical/biotech industry.
  • Minimum of 2 years managing direct reports; previous experience in team management preferred.
  • Proficiency in working in regulated environments like GxP.
  • Experience in the Order to Cash domain, familiarity with Pharma standard processes, and challenges, including order initiation and management, invoicing, and returns. Experience in Cell Therapy is a plus.
  • Previous exposure to Oracle, SAP, or similar ERP systems.
  • Ability to work autonomously and collaborate effectively within a team.
  • Familiarity with Office 365 software, especially Outlook, Excel, PowerPoint, and Word.
Responsibilities:
  • Lead and oversee Order to Cash workstream projects and market launches to support Global Cell Therapy operations.
  • Conduct strategic planning to assess upcoming project impacts on processes, systems, and resource allocation.
  • Monitor the automated creation of necessary documents within the system and address any related exceptions.
  • Establish and maintain strong relationships with internal and external partners to resolve order exceptions and ensure timely delivery.
  • Collaborate with IT and Vendor Managers to address day-to-day operational issues.
  • Manage User Acceptance Testing (UAT) processes and work closely with the team to resolve defects.
  • Act as the Order Management subject matter expert for ERP system implementations and enhancements.
  • Collaborate with different teams for Order Exception Management and process enhancements.
  • Work with Business Intelligence teams to develop reports for the Order Management department.
  • Analyze current processes for continuous improvement opportunities.
  • Mentor junior team members and encourage decision-making.
  • Ensure individual and team performance meets expectations.
Skills and Qualities:
  • Embody the BMS core values of Integrity, Passion, Innovation, Accountability, Inclusion, and Urgency.
  • Highly motivated, self-aware, and professional.
  • Passionate about leadership and team development.
  • Adept at both independent and collaborative work.
  • Adaptable to changing business needs.
  • Strong customer service focus.
  • Skilled in managing challenging situations and de-escalation techniques.
  • Willingness to collaborate with diverse teams and cultures.
  • Strong sense of ownership and responsibility.
  • Effective planning and organization skills.
  • Excellent written and verbal communication abilities.
  • Fluency in English language skills.
Compensation:

The starting salary for this position ranges from $114,000 to $144,000, with additional incentive opportunities based on eligibility. Compensation considers factors such as skills required and geographic location. Final compensation is determined based on demonstrated experience. For more details on benefits offered, please refer to our BMS Careers Site.

Stay curious and never hesitate to apply for a role that interests you. Sometimes, the perfect fit might be just one step away and could lead to a transformative professional journey.

Join Us Today

Embark on an extraordinary career with BMS where each employee contributes significantly to achieving our shared mission of improving patients' lives through scientific innovation. Our inclusive culture empowers individuals to leverage their unique skills and perspectives, fostering diversity in clinical trials and maximizing the potential of every team member.

On-Site Employment Protocol

BMS has a varied occupancy model that dictates where employees carry out their duties. This model includes site-essential, site-by-design, field-based, and remote-by-design roles. Your assignment type is determined by the nature and responsibilities of your job role:

Site-essential roles mandate 100% onsite presence at your designated facility. Site-by-design roles may qualify for a hybrid work format with at least 50% onsite presence. For these roles, onsite work is crucial for collaboration, innovation, productivity, and nurturing a positive company culture. Field-based and remote-by-design roles require the ability to travel to meet clients, patients, or partners and attend relevant meetings as directed.

BMS is committed to enabling individuals with disabilities to excel by offering transparent recruitment processes, reasonable workplace accommodations, and continual support in their roles. Applicants can request appropriate workplace adjustments before accepting a job offer. To inquire about accommodations during the application process, contact us directly.

We prioritize the well-being of our employees, clients, patients, and communities. Therefore, we strongly recommend that all employees receive full Covid-19 vaccination and stay updated with booster shots.

Qualified applicants with criminal records will be considered for employment as per local regulations.

All data related to job applications will be handled in accordance with applicable data privacy regulations and policies.