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Regional Manager HC Compliance

4 months ago

Charleston, West Virginia, United States Stericycle Full time
About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Manages delivery of Preferred Level on-site services (mock OSHA inspections and BBP training) to doctors, dentists, and other small quantity generators through a team of field Specialists who are independent contractors.

Key Job Activities:

1) Oversees the day-to-day operations and activities of a team of Specialists within assigned regions. Oversees Performance management for the team including, achievement of target metrics related to on-time scheduling; cancellation rates; customer survey scores; training completion, budget, travel and expense, budget containment and cost/per visit. Requires Regional Manager to travel with Specialists to observe capabilities and mentor.

2) Monitors territory coverage, evaluates individual performance metrics, report creation, building and developing teams, demonstrating core values, addressing customer escalations and concerns, and must be able to work in team environment, training and development, and ensuring continual education proficiency and expertise in healthcare related compliance/occupational safety issues. Must be open to travel between 25-35% of the time.

3) Analyzes contract, terms; establishing policies relating to performance and expense reimbursement; and makes adjustments to these policies and practices as required by changing market factors and business needs. Provide recommendations for technology enhancements to support the field appointments.

4) Work with Sales Account Executives to provide reports on training completion rates for National or multi-accounts or coordinate Specialist support for on-site sales presentations of the Preferred Program. Work directly with customers when handling escalations or special situations.

5) Participate in content review and development of educational materials to be given by Specialists to customers. Help to identify value-added enhancements to attract and retain customers.

Education: Bachelors or relevant work experience
Required Education: in Bachelors or EquivalentCertifications and/or Licenses:
Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise:
Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.