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Service Dispatch Coordinator

4 months ago

Raleigh, North Carolina, United States Atlantic Staffing Consultants Full time

Atlantic Staffing Consultants specializes in helping candidates find job opportunities in the logistics, manufacturing, construction, administrative, and customer service industries. We provide long-term contracts, contract-to-hire, and direct placement services. We understand searching for a job isn't easy, and we can help you find the position best suited for you

We seek a Service Dispatch Coordinator for our client in Raleigh, NC. This is a temp-to-hire position with weekly pay while employed with Atlantic Staffing Consultants.

Typical Day-to-day duties of the Service Dispatch Coordinator:

  1. Receive service calls and dispatch technicians.
  2. Enter daily time cards and write up weekly time cards on Monday.
  3. Assist in pricing labor and materials for billings. Utilize the dispatch board throughout the day.
  4. Create purchase orders (authorized by the Service Manager) and process receiving reports for approval and payment.
  5. Assign technicians to work orders as issued.
  6. File service tickets, proposals, and contract data.
  7. Type correspondence and proposals.
  8. Customer satisfaction follow-up.
  9. Process credit card information for payment.
  10. Backup for each other. We have no switchboard operator.
  11. Reserve equipment for jobs.
  12. Maintained job data sheets and service tickets for contract files.
  13. Call location service when digging near utilities.
  14. Set up maintenance contracts and schedules.
  15. Obtain permits when necessary to do the job and call in inspections.
  16. Customer concerns and assists in collections.
  17. Assume additional responsibilities as directed by the department manager.
  18. Put together on-call technicians. Requirements:
  19. High School Diploma or equivalent.
  20. Valid NC Driver's License with a clean driving record. Preferred skill knowledge and qualifications for a Service Dispatch Coordinator:
  21. 1-2 years of business or technical school or the equivalent combination of training and experience
  22. Dispatcher: 1 year
  23. Punctual and reliable
  24. Diverse skill set, helpful demeanor, and strong work ethic
  25. Strong verbal and written communication, customer service, and people skills
  26. Strong computer skills – experience with Microsoft Outlook
  27. Customer Friendly Attitude
  28. Experience scheduling HVAC, plumbing, and electrical service calls
  29. Purchase order entry experience
  30. Sage 100 contractor experience Physical Requirements for the Service Dispatch Coordinator position:

    Must be able to read printed material and the computer screen; use the computer for long periods; and move and lift supplies (computer paper, etc.) up to 35-40 pounds.

    Pay Rate: $15.00-$21.00/per hour, DOE - Weekly pay while employed with Atlantic Staffing Consultants

    Schedule: Monday - Friday, 8:00 am - 5:00 pm (on-site only)

    Please check your voicemail, text messages, and email, as we use all these methods to contact job candidates. Initially, one of our recruiters will contact you for a phone screening and may reach out via any of these methods. For consideration, please update your resume to showcase your skills and qualifications for this role. Any candidate considered for this position will also complete an in-person interview.

    Atlantic Staffing Consultants is an equal-opportunity employer. All applicants are considered for employment without regard to any protected class or status. Anyone offered a position with Atlantic Staffing Consultants must undergo pre-employment drug screening and criminal & employment background checks.

    This employer participates in E-Verify. Esta empleador participa en E-Verify.

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