Current jobs related to Major Incident Manager - Redmond, Washington - Cognizant

  • Transportation Operations Manager

    2 weeks ago

    Redmond, Washington, United States MV Transportation Full time

    Job SummaryMV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure seamless service delivery. As a key member of our team, you will be responsible for monitoring street operations, conducting site checks, and providing exceptional customer service.Key ResponsibilitiesStreet Operations Monitoring: Conduct regular...

  • Project Manager for IT Solutions

    3 weeks ago

    Redmond, Washington, United States eTeam Full time

    Job Title: Functional PM for SharePoint OnlineJob Location: RemoteDuration: 6+ MonthsPay Rate: up to $55/hr.Job Overview:The selected candidate will engage with clients to facilitate meetings and collaborate closely with the team to oversee incident management and implement enhancements for the organization.Key Responsibilities:Collaborate with business...

  • Environmental Health and Safety Manager

    1 week ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Job Title: Environmental Health and Safety ManagerMicrosoft Corporation is seeking a highly skilled Environmental Health and Safety Manager to join our Cloud Operations and Innovation team. As a key member of our organization, you will be responsible for implementing and maintaining effective Environmental, Health, and Safety (EHS) programs across our...

  • Lead Manager of Secure Infrastructure Services

    3 weeks ago

    Redmond, Washington, United States Microsoft Full time

    Microsoft presents a unique opportunity to join the Silver Infrastructure and Operations team, dedicated to the management of our Secure Work Area operations. This team plays a crucial role in deploying and maintaining a Secure Work Area, which includes the infrastructure necessary for collaboration within a highly controlled environment. As a Principal...

  • Senior Technical Program Manager

    3 weeks ago

    Redmond, Washington, United States Microsoft Corporation Full time

    About the RoleWe are seeking a Senior Technical Program Manager to contribute to our mission of enhancing customer experiences with Microsoft Cloud. The Azure Customer Experience Platform (CXP) team is dedicated to transforming our customers into advocates through deep engineering collaborations.Our MissionOur objective is to analyze and elevate customer...

  • Account Manager

    2 weeks ago

    Redmond, Washington, United States Corporate Care Full time

    Job SummaryCorporate Care is seeking a highly skilled Account Executive to join our team. As an Account Executive, you will be responsible for engaging, qualifying, and closing new major corporate accounts for service and ongoing maintenance programs.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with clients to...

  • Road Operations Manager

    7 days ago

    Redmond, Washington, United States MV Transportation Full time

    {"h1": "Road Supervisor Job Description", "p": "At MV Transportation, we are seeking a highly skilled Road Supervisor to join our team. As a Road Supervisor, you will be responsible for monitoring street operations, ensuring on-time performance, and providing exceptional customer service.Responsibilities:* Conduct site checks and road observations to ensure...

  • Senior Service Engineering Manager – Secure Operations

    3 weeks ago

    Redmond, Washington, United States Microsoft Full time

    Microsoft presents a unique opportunity to become a part of the Silver Infrastructure and Operations team, focusing on the management of our Secure Work Area operations. This team is tasked with the deployment and maintenance of a Secure Work Area, which includes the necessary infrastructure for collaboration within a highly secure, airgapped environment. As...

  • Cybersecurity Trainee

    3 weeks ago

    Redmond, Washington, United States Inabia Software Full time

    Key Responsibilities:Assist in monitoring and evaluating security notifications.Support the execution of security evaluations on systems and applications.Help in the application of security protocols.Engage in incident management activities.Contribute to the formulation of security policies and procedures.Gain insights into cybersecurity threats and...

  • Cybersecurity Trainee

    3 weeks ago

    Redmond, Washington, United States Inabia Software Full time

    Key Responsibilities:Assist in the observation and evaluation of security notifications.Support the execution of security evaluations on various systems and applications.Contribute to the establishment of security protocols.Engage in incident management activities.Aid in the formulation of security guidelines and practices.Enhance understanding of...

  • Marketing Manager 2

    5 days ago

    Redmond, Washington, United States BCforward Full time

    Marketing Manager 2 Job DescriptionWe are seeking a highly motivated Marketing Manager 2 to drive WW marketing management from beginning to end for an account team that manages two large and strategic hardware partners.Key Responsibilities:Build and maintain worldwide marketing event calendars.Plan for overall partner event sponsorship, client participation,...

  • Community Manager

    1 week ago

    Redmond, Washington, United States Associa Full time

    Job SummaryWe are seeking a highly skilled and experienced Community Manager to join our team at Associa. The successful candidate will be responsible for providing overall supervision of a community association, interacting with internal and external customers, and ensuring the smooth operation of the association.Key ResponsibilitiesSupervise the operation...

  • Strategic Partnerships Manager

    3 weeks ago

    Redmond, Washington, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

    Position Overview:Bucher & Christian Consulting, Inc. dba BCforward (BCF) is seeking a dedicated and results-oriented Strategic Partnerships Manager to join our dynamic team. This role is pivotal in fostering and enhancing relationships with both internal and external stakeholders to drive business growth.Key Responsibilities:Develop and maintain strong...

  • EHS Compliance and Safety Advisor

    3 weeks ago

    Redmond, Washington, United States META Full time

    Position Overview: The Environmental Health and Safety (EHS) Compliance and Safety Advisor plays a pivotal role within the Pacific Northwest EHS team, concentrating on the execution of compliance programs, evaluation of operational practices for risk mitigation, incident analysis, and corrective measures. This position is primarily focused on health and...

  • EHS Compliance and Safety Specialist

    3 weeks ago

    Redmond, Washington, United States META Full time

    Position Overview: The Environmental Health and Safety (EHS) Compliance Specialist plays a vital role within the Pacific Northwest EHS team, concentrating on the execution of compliance programs, evaluation of operational procedures for risk mitigation, and conducting thorough incident investigations with appropriate corrective measures. This position...

  • Cloud Operations Support Specialist

    3 weeks ago

    Redmond, Washington, United States Dunhill Professional Search & Government Solutions Full time

    Position OverviewThis role is designed to provide support for Microsoft and Client operations.Clearance Requirement: TS/SCI with Full Scope PolyShifts: Night and SwingThe candidate will be an integral part of the incident management team within a 24/7 Microsoft Azure environment. Responsibilities include diagnosing, mitigating, and escalating system issues...

  • Cloud Operations Support Specialist

    3 weeks ago

    Redmond, Washington, United States Dunhill Professional Search & Government Solutions Full time

    Position OverviewThis role is designed to provide support for Microsoft and Client operations.Clearance Requirement: TS/SCI with Full Scope Poly.Shifts available: Night and Swing.The candidate will be an integral part of the incident management team within a 24/7 Microsoft Azure environment. Responsibilities include diagnosing, mitigating, and escalating...

  • Senior Talent Acquisition Program Manager

    3 weeks ago

    Redmond, Washington, United States TALENT Software Services Full time

    Position Overview: We are seeking a skilled professional to assume the role of Talent Acquisition Program Manager.Role Summary: In this critical position, you will be an integral part of our recruitment team, concentrating on managing internal interviews for a major hiring project. This role requires outstanding communication and organizational skills, along...

  • Program Manager Tech Lead

    1 day ago

    Redmond, Washington, United States Talent Software Services, Inc. Full time

    Job SummaryTalent Software Services, Inc. is seeking a skilled Program Manager Tech to join our team for a contract position in Redmond, WA. This opportunity is expected to last nine months with a strong chance for a long-term extension.Key ResponsibilitiesNeeds Assessment and Course Development: Assess the needs of target audiences and design, develop,...

  • Service Engineer II

    4 days ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Job DescriptionWe are seeking a highly skilled Service Engineer II to join our team at Microsoft Corporation. As a key member of our Office 365 Enterprise Cloud team, you will play a critical role in resolving complex problems and delivering exceptional support to our customers.ResponsibilitiesRespond to incidents during regular on-call rotations,...

Major Incident Manager

4 months ago

Redmond, Washington, United States Cognizant Full time

Cognizant is seeking an Incident Manager for a remote opportunity. The candidate can be located anywhere in the United States of America.

The annual salary for this role would be between $100,000 to $120000 depending on experience and qualifications of the candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:

  • Planning and coordinating all the activities required to perform, monitor, and report on the process.
  • Communicating with the Incident Process Owner.
  • Point of contact for all Major Incidents.
  • Effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews.
  • Ensure the closure of all resolved and end-user confirmed Incident records.
  • Provide guidance to the Incident Process Coordinators.
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
  • Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
  • Document troubleshooting steps and service restoration details.
  • Create and submit knowledge articles.
  • Provide specialized investigation and diagnosis of all Incidents and Service Requests
  • Identify Problems
  • Maintain all activities related Configuration Management Database.
  • Verify resolution with end-users and resolve assigned Incidents.

Qualifications:

  • 6 to 8 years of experience with Major Incident Management.
  • 4 year of experience with Problem and Change management.
  • ITIL certification and knowledge would be an added advantage.