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Supervisor Payment Processing

4 months ago

Bellevue, Washington, United States Puget Sound Energy Full time
Job ID: 4640

Location: Bothell, WA, US, 98011

Remote and Hybrid Work Opportunities: Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Operations team is looking for qualified candidates to fill an open Supervisor Payment Processing position

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Responsible for the activities of payment processing operations to establish and balance workload, achieve accuracy, productivity, and budget levels. Works closely with vendors, customers, other departments and agencies to resolve payment processing issues in a timely and accurate manner. Ensures compliance with business rules, WUTC tariff requirements, WAC and RCW rules, customer privacy security regulations and policies.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:
    • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
    • Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
    • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
    • Challenges and inspires employees to achieve business results.
    • Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
    • Conducts and ensures the completion of performance reviews and development plans.
    • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
  • Advises and interprets rates, tariffs, company policy and procedural questions related to Payment Processing and/or contracts for customers.
  • Participates in collaborative teamwork efforts within the Customer Service organization and with other departments, to enhance operations and maximize customer service; this includes handling strategies for payments, controls and testing for compliance.
  • Maintains a positive relationship with vendors and third party clients to ensure excellent customer service is provided and business is performed in a cost-effective manner; this includes review of contract terms and conditions, as well as pricing structure.
  • Resolves escalated and complex issues when necessary, and implements best practices for future resolution.
  • Monitors industry trends to develop and implement strategic plans and processes.
  • Manages Payment Processing budget.
  • Implements and manages Performance Excellence activities to integrate ongoing process and results improvement within the Customer Service organization.
  • Ensures safe work practices to achieve safety goals.
  • Performs other duties as assigned.

Minimum Qualifications

  • Associate's degree in a relevant field of study or equivalent combination of education and/or certification.
  • 3 years of experience in analysis and customer billing and payments.
  • Team oriented with the ability to build trust and motivate others.
  • Excellent customer relations skills including problem solving and conflict resolution.
  • Excellent communication skills including verbal, written, and active listening.
  • Proficient with Microsoft Office, including Excel and PowerPoint.

Desired Qualifications

  • BA/BS in Business, Accounting, Finance, or equivalent experience.
  • Prior experience as a supervisor, to include leading, training, coaching, and mentoring staff and/or teams.
  • Working knowledge of SAP.
  • Prior experience with Collective Bargaining Agreements and application of rules.
  • Working knowledge of WAC and WUTC rules & regulations.

Read the full posting.