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Mgr Enterprise WFM Analytics

4 months ago

Minneapolis, Minnesota, United States Sun Country Airlines Full time

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines is seeking a Manager Enterprise WFM & Data Analytics to lead and develop Workforce Management to provide data analysis, reporting, and workforce management practices.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Enterprise WFM & Data Analytics Manager you'll enjoy these benefits and more:

  • Comprehensive benefit package including dental and vision
  • PPO and high deductible health plans
  • Health savings accounts (HSA and FSA)
  • Dependent Care
  • Starting day one free standby and discounted travel privileges for employees, family, & friends
  • 401(k) match
  • Paid Time Off
  • Paid holidays
  • Life and AD&D Insurance
  • Employee Assistance Program including counseling for employees and their family
  • Fitness incentive and Stop Smoking Support

Manager Enterprise WFM & Data Analytics Overview:

The Manager, WFM & Data Analytics is responsible for leading and developing Workforce Management to provide data analysis, reporting, and workforce management practices. This position works to determine data driven staffing level demands and support labor management tools and processes to optimize labor and deliver accurate forecasting/scheduling. The position enables leaders to make decisions and achieve business objectives by providing thorough analysis, reporting, planning, and data informed recommendations.

Essential roles and responsibilities of a Manager Enterprise WFM & Data Analytics:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Using workforce management and data analysis techniques to provide demand driven staffing levels to maximize resource efficiency and achieve service level goals/business objectives.
  • Act as primary WFM point of contact and liaison between leadership, the operational teams, and cross functional partners.
  • Lead the Customer Service WFM team and support other business units to further develop workforce management and data analysis capabilities.
  • Build and maintain detailed staffing and financial models to support short-term and long-term planning.
  • Analyzing relevant information, trends, and data to support decision making and forecasting.
  • Establish staffing levels to develop and implement shift bids for assigned non-exempt labor groups.
  • Assess changes to schedule structure/tightness for risks to operational reliability.
  • Identify, justify, and implement automation enhancements that enable the airline to grow efficiently.
  • Monitor and develop actions plans for improvement of Key Performance Indicators for assigned labor groups.
  • Direct the analysis and forecasting of assigned labor groups monthly and annual planning.
  • Compare actual results to forecast to identify opportunities for refinement and improvement.

The qualifications we are looking for in a Manager Enterprise WFM & Data Analytics include:

  • Previous experience in contact center operations.
  • Proven experience in an analytical role.
  • Supervisory or management experience.
  • Bachelor's degree in finance, economics, or another analytical field.
  • Strong oral and written communication skills, with the ability to work with all levels of the company.
  • Excellent PC skills with MS Excel, Access, Word, and PowerPoint experience.

Preferred Skills

  • Experience with WFM software tools.

ADDITIONAL NOTES

Must be able to obtain a SIDA badge.

Sun County Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. #LI-LM1



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

EOE of Minorities/Females/Vets/Disability