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IT Help Desk Analyst

3 months ago

New York, New York, United States Better Full time

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We've funded over $100 billion in loans for our customers, more than any other fintech

- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021

- We are Forbes' Best Online Mortgage Lender for 2023

- We are USA Today's Best Mortgage Lenders of 2023, Best for FHA Loans

- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

- And we're just getting started

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

Better is looking for a self-driven person to work alongside our IT Support and Lifecycle Management Administrator and help us build, maintain, and oversee IT Lifecycle Management at Better. The ideal candidate is a customer-service driven person, who is an excellent communicator and a leader who is also technical and can balance supervising day-to-day site operations with a majority of project-based work. This person is a liaison between the IT Lifecycle Management team and our Infrastructure, SaaS and IT Support teams to make sure our IT practices stay aligned with business needs.

Responsibilities

  • Manage and maintain hardware and software lifecycle
  • Manage and maintain Better employee onboarding process
  • Manage and maintain Better employee offboarding process
  • Facilitate the builds and updates of all computer images (MAC & Windows)
  • Manage all Better end user assets, maintain and enforce IT best practices, policies and procedures
  • All implementations are carried out to a high standard and follow Better policies and guidelines.
  • Assist with workflows for internal business units to create repeatable and automated implementation templates by department
  • Maintain strong communication with IT customers and serve as a technology partner
  • Maintain constant communication with Security SaaS, Infra and Support department heads

Qualifications

  • 3-4 Years Experience in IT Support and Service Desk
  • Customer Service experience
  • Familiar with Active Directory
  • Familiar with macOS and Microsoft 365
  • Able to write and maintain documentation
  • Well versed with Help Desk ticketing systems
  • Preference for those who have worked with remote teams
  • Have a passion for serving and helping people

Company Benefits

Our total rewards package consists of base salary, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.

- Personalized care and tools for realizing your mental health and wellness goals.

- Company paid for lunch when working in the office.

- Additional benefit perks & discounts.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.