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Area Sales Manager
4 months ago
Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering rooming lists, blocking space, building accounts, and logging activities.
Proactively drive top-line revenue for customary sales segments to include SMERF and Tour & Travel group.
Assist in the preparation of required reports in a timely manner.
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Attend daily hotel meetings.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, and Reservations.
Meet or exceed sales solicitation call goals as assigned by the Area Director of Sales..
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Initiate and follow up on leads.
Handle inquiries as part of the Inquiry Day Program.
Meet and greet onsite contacts.
Develop networking opportunities through active participation in community and professional associations, activities, and events.
Operate the Sales Department within the established sales expense budget.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
GENERAL REQUIREMENTS:Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Knowledge of FOSSE is a plus
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and training.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain the confidentiality of information.
Perform other duties as requested by management.
Source: Hospitality Online
