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Quality Assurance Manager
4 months ago
Job Summary:
The Quality Assurance (QA) Manager will develop, implement, and maintain a system of quality and reliability testing for the organization's processes. The position will be remote work and fold into the legal department; the travel requirements will be at least two trips a month to branch locations.
Duties/Responsibilities:
- Develops, implements, and manages processes to ensure that services meet required specifications for quality, function, and reliability.
- Communicates quality standards and parameters to the field operators and business development team.
- Coordinates and conducts testing.
- Identifies and analyzes deficiencies and drafts reports based on branch and other audits.
- Works with other members of the legal department to ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelor's degree
- Prefer audit experience of at least two years
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Travel at least two times a month