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Call Center Customer Service Agent

4 months ago

Miami, Florida, United States Icon V Full time

Job Title:
Call Center Customer Service Agent

Company:
Icon V

Location:
Miami, FL

About Icon V:


Icon V – Florida is more than a digital marketing agency; we're a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights.

Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.


Icon V is currently seeking a highly motivated and customer service-oriented individual to join our team as a Call Center Customer Service Agent.

In this role, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

Responsibilities

  • Answering incoming calls and assisting customers with inquiries and concerns
  • Providing exceptional customer service and ensuring high customer satisfaction
  • Troubleshooting and resolving customer issues effectively and efficiently
  • Documenting all customer interactions accurately and thoroughly
  • Following established procedures and protocols when handling customer inquiries and requests
  • Maintaining a high level of product knowledge to effectively address customer questions and concerns
Requirements

  • High school diploma or equivalent
  • Proven experience in a customer service role is preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with call center systems and software is a plus
  • Proficient in computer applications such as Microsoft Office

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities