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Airfreight Export Agent
4 months ago
Job Title: Air Freight SpecialistJob Location: Miami, FL
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.
We have an exciting opportunity for an AIR FREIGHT SPECIALIST responsible for the movement of our customer's air export shipments.
Key Responsibilities:
Customer management. Communicate with customer and attend logistic needs related to Air Freight Cargo Forwarding Services. Including but not limited, to document revision, logistic coordination, visibility and reporting.
Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
Collaborate with different departments and establish monitoring processes, where applicable, to ensure timely deliveries and quality compliance.
- Support on efficient billing processes. Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
Work with destination Station to manage/recover from service deviations.
Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
Effective time management with problem solving and decision making skills
Multiple task skilled requited
Skills / Requirements:
Excellent written and verbal communications skills in English and Mandarin-ability to interface with all levels of the organization specific strength in influencing division makers.
Exceptional customer service skills
Demonstrated ability to indecently solve ambiguous problems.
Detail oriented and strong follow-up skills
Great organizational skills and attention to detail.
Ability to work in a fast-paced environment where continuous innovation
3+ years of experience in advanced Excel and 2+ year of experience with reporting tools
Minimum 3 years in an Air freight related position experience
Logis Air / Cargo Wise systems knowledge is a plus
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that's why external organizations have granted us different accolades for our people practices
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
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Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
