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Donor Hospital Liaison

4 months ago

Orlando, Florida, United States AdventHealth Full time

All the benefits and perks you need for you and your family:

· Benefits from Day One

· PTO from Day One

· Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : 8-5 with occasional evening/after-hour/weekend work

The community you'll be caring for:


• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando


• We offer great benefits with immediate Health Insurance coverage


• Career growth and advancement potential


• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America


• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country


• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you'll contribute:

The Donor Hospital Liaison works closely with leadership and staff in the assigned above referenced facilities to establish effective processes and a supportive culture to consistently maximize organ and tissue donation opportunities. The Donor Hospital Liaison represents OurLegacy to all executive and clinical levels of hospital and system leadership. The Donor Hospital Liaison conducts donor case follow-up, which includes but is not limited to collecting, maintaining, and reporting of performance data to ensure hospital understanding and satisfaction with the donor experience. The Donor Hospital Liaison presents education programs for day and night shift staff, provides guidance on policy development, serves as the primary resource to donor teams, encourages collaboration for improvement initiatives and helps to coordinate recognition events, registry drives, and conferences. The Donor Hospital Liaison provides analysis, development, and implementation of an in-depth annual hospital plan, works collaboratively with the OurLegacy Clinical Services staff, and, at times, responds individually or in tandem with a clinical coordinator to an active donor referral. The Donor Hospital Liaison actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:


• Demonstrates, through behavior, AdventHealth's core values of Inclusiveness, Quality and Service Excellence, Community Well-being.

• Serve as the liaison to assigned hospitals; builds and cultivate positive working relationships with hospital staff, including leadership, medical, support, and clinical staff.

• Maintain ongoing on-site presence and visibility at hospitals to foster collaboration and support.

• Develop and implement strategies to ensure OurLegacy and donation partners maintain an effective and efficient donation process, maximizing donation opportunities.

• Ensure that donation related hospital policies are up to date, and are in compliance with federal and state requirements.

• Develop and deliver strong educational presentations to hospital partners so that there is a clear understanding of the mission-critical role hospital staff play in the donation process.

• Work alongside OurLegacy clinical and family services staff on referrals/donor cases to provide real-time support and to navigate hospitals challenges as they arise; this may include after-hour support.

• Collaborate with hospital departments (Pathology, Respiratory, Cath Lab) OurLegacy engages with during donor cases to ensure timely completion of requested services.

• Perform donation case follow-up to appreciate hospital staff and to explore if process improvements are required.

• Effectively communicate and lead professional meetings with stakeholders, including but not limited to physicians, hospital administration, nursing staff, pastoral and palliative care.

• Through analysis of donation data, assess each assigned hospital's educational needs for day and night shifts, develop and implement process improvements when variances exist.

• Collaborate with Physician Liaison to improve physician relationships and communication, to develop process improvement strategies leading to an increase in the overall quality of donation process and outcomes.

• Maintain hospital profiles within iTransplant current; includes identification of hospital champions and list of key contacts.

• Maintains accurate records of all hospital visits and pertinent communications in database. Documents a weekly presence in high potential facilities through records.

• In collaboration with hospital's Public Relations and Communications departments, organize organ and tissue donation awareness campaigns, activities, and events within assigned hospitals as required.

• Attends and participates in OurLegacy key annual events such as Remembrance Day

• May visit patient room and must utilize appropriate PPE.

Qualifications

The expertise and experiences you'll need to succeed:

REQUIRED:

• Bachelor's degree in business, marketing, communication, middle grade education, biology, life sciences or health-related field OR Four (4) years of Nursing and/or Paramedic experience

• Three (3) years of work experience in business, middle school education, or healthcare


• Driver's License

PREFERRED:

• Previous hospital development or work experience within an Organ Procurement Organization

• Previous public relations/marketing experience, preferably within a healthcare organization This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.