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Application Support

4 months ago

Houston, Texas, United States Randstad USA Full time
job summary:
Summary:

You will be part of the Flight Operations System (FOS) technical support team providing our customer base with world-class customer service. FOS streamlines flight operations, no matter how demanding or complex and becomes the hub of flight operations with the integration of our flight planning and data link. As part of the technical support team, you will be working directly with our customers to ensure accessibility and functionality. You will be representing the organization and helping to redefine aerospace.

**Travel up to 25% to provide on-site product demonstrations and/or training.**

**Working hours may be non-traditional, in order to support growing worldwide customer base.**

Basic Qualifications:

- A University Degree or equivalent experience and minimum 2 years' experience

- Experience in flight operations

Preferred Qualifications:

- Experience with Flight Operations Systems (FOS)

- Experience working in a flight scheduling/dispatching department

- Experience in technical troubleshooting

- Practitioner of active listening

- Adaptability and resilience to change

- Advocate on behalf of customers

location: Houston, Texas
job type: Contract
salary: $ per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:
Responsible for supporting customers' flight operations through optimizing their use of the FOS application

Problem-solve customer issues and find solutions using existing application functionality

Troubleshoot reported application bugs and document steps to reproduce for analysis by the product engineering team

Understand customer enhancement requests and document those requirements for review by the product engineering team

Implement and tailor application configuration to each customer's needs

Travel onsite to train customers on FOS application implementation and best practices

Represent the department and product by traveling to and participating in tradeshows and conferences

Support the sales staff by performing FOS application demonstrations

Coordinate support between the customer, engineering, infrastructure, and, if applicable, any third-party applications that interface with the application

Maintain accurate customer information to ensure appropriate communications

Publish and/or update support guides and articles maintained in our various document libraries

Communicate effectively with international flight departments to interpolate aviation and FOS application terminology

Constantly strive for 100% complete and accurate deliverables to internal and external customers

Participate in the "on call rotation" which will include after-hours and weekend support as needed

Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan

Test new functionality and bug fixes reporting any functional issues and following up when appropriate The essential functions of this role include:

working weekends
qualifications:
Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors
skills: Technical SupportAPPLICATION SUPPORTHelpdeskFlight Operations System (FOS)TrainingCustomer Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.