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Customer Service Rep

4 months ago

Vancouver, Washington, United States Spectrum Full time
Job description


SPECTRUM is recruiting Customer Service Representatives with a starting pay rate of $20.00/hour We also offer an additional shift differential of $0.

75/hour for shifts starting after 11:00am

YOU WILL WORK 100% OF THE TIME AT THE VANCOUVER, WA. CALL CENTER.

What you can expect as a SPECTRUM employee:

  • Outstanding paid training program, with mentoring to ensure your success
  • A set schedule that you can plan your life around
  • Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available
  • NEW Spectrum Mobile-$15/month, per line. Unlimited talk, text and data
  • Affordable & comprehensive health, dental and vision benefit plan options in first 30 days
  • 6% dollar for dollar 401K match plus 3% into a Retirement Plan as well.
  • Education Assistance program up to $10,000 dollars a year
  • A diverse and inclusive team where you will feel valued
  • Leaders who will coach and help you develop to your full potential
  • GROW your career at SPECTRUM through our Professional Growth Program (PGP).
  • And more

Who we are looking for:


A flexible communicator and good listener who can multitask to solve problems, use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

Are you ready for something new?

No matter your background, we invest the time to help you be successful in your role with Spectrum. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential.

What is the Billing Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company.

You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team.

A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.

It's all about learning and growing

This may be new for you, but the journey is all mapped out.

No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks.

After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services.

With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

With a deliberate path to success

We believe the best people to lead are those who have been down the same road before.

Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear


In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What it takes to get started

The minimum qualifications for the Customer Service Billing Representative are:

Ability to read, write, speak, and understand English

High School Diploma or GED Required

Preferred qualifications for the Customer Service Billing Representative are:
6 months or more customer service experience

6 months or more experience working with computers and multiple applications


Are you ready to join our team? Just click APPLY above and we will be in touch with next steps in about 24-48 hours so keep an eye on your email.


Job Type:
Full-time

Pay:
$ $27.80 per hour

Benefits:
401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Experience level:
No experience needed

Shift:
10 hour shift

8 hour shift

Evening shift

Weekly day range:
Weekends as needed

Work setting:
Call center

In-person

Education:
High school or equivalent (Required)

Language:
English (Required)

Work Location:
In person