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Senior Account Executive

5 months ago

Chicago, Illinois, United States tms Full time

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at

WHY WE THINK YOU WILL LOVE THIS ROLE

As a Senior Account Executive on our content management team, you will gain exposure to top tier brands while working with teammates and cross-functional teams that bring a wealth of knowledge to each project. You will be supported by an Associate Account Executive and/or an Account Executive, giving you the opportunity to manage and mentor lower-level team members.

We are seeking someone with a passion for driving success through our people, process, and technology. You will support the cross-functional team in pioneering best practices and innovative processes that further our brand and elevate our ways of working within our content management system. You will regularly collaborate closely with cross-functional teams across the agency to gain a full understanding behind the strategies, creative, and metrics that go into each project of varying complexity.

You are an analytical problem-solver, diligent, and enjoy solving complex problems.

RESPONSIBILITIES:

  • Lead the charge as a critical cross-functional connector as we integrate new tools and create new processes, bringing your unwavering enthusiasm and expertise to make it a resounding success
  • Coordinate and lead day-to-day responsibilities of delivery of client's programs within the content management process
  • Create and maintain delivery to scope, identifying risks and developing contingencies
  • Build and maintain client relationships based on trust, success, and executional excellence
  • Lead and evolve our content management processes, best practices, and training documentation with cross-functional leads; build strong relationships and partnership with cross-functional partners including Creative, Content Ops, Data Management, and Project Management
  • Manage programs with varying deadlines and manage and prioritize several projects simultaneously
  • Support new idea feasibility and problem solve alternate solutions, in partnership with Account Supervisor and Director

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

  • 3 - 5 years of experience in relevant account management position
    • Prior experience in digital retail or product development is strongly preferred but not required
  • Desire to deliver innovative solutions, executional excellence, and process optimizations
  • Adept at anticipating client needs and offering innovative solutions
  • Comfortable with a certain level of project ambiguity, and the flexibility to handle a changing environment
  • Versed in leading, establishing and motivating team members across multiple business lines to improve overall delivery and streamline efficiencies
  • Resourceful and solution-oriented
  • Ability to quickly adapt and evolve with new technology and tools
  • Self-motivated and proactive with superior organization skills and stellar attention to detail
  • Excellent written and oral communications skills
  • Familiarity with project/task management tools such as JIRA, Airtable and Smartsheet
  • Experience with digital content assets & web-based content management systems preferred