Audiology Aide

4 months ago

Issaquah, Washington, United States Proliance Surgeons Full time

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we've experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more Check out our main career site for more details at

Be Part of Who We Are

Position Summary

The Audiology Assistant coordinates and supports the Audiologists, hearing aid patients with their equipment repairs, and work processes for the department. The primary role is to organize the practice's daily activities as well as greet patients, schedule appointments, answer phones, confirm hearing aid benefits with health plans, process hearing aid purchase agreements and invoices, initiate equipment orders and repairs.

Key Duties & Responsibilities

Support patient scheduling, authorization, registration, financial counseling, records, front end payment collection, data entry, device invoices and cash posting for Audiology Department.Assist audiologists and physicians to assure that patient needs are met, quality standards are maintained, inventory costs are controlled, and audiologist productivity is maximized.Maintain a patient-focused customer service environment that maximizes patient, audiologist/physician, and employee satisfaction. Makes recommendations for service opportunities.Phone health plans to confirm and detail patient coverage, co-insurance and deductibles for patient purchase of hearing aids.Prepare hearing aid purchase agreements.Order and receive hearing aids for repair, track deliveries.Reconcile purchase invoices for accounts payables coding in AvidXChange.Maintain inventory of hearing aid supplies.Interact with hearing instrument manufacturers, suppliers, and equipment vendors.Perform cleaning and checks on hearing aids and amplification devices.Resolve patient complaints.Maintain and update department protocols and ensure that timely and accurate information is communicated to clinic staff.Prepare audiology productivity reports including monthly commission data.Coordinate vendor presentations.Work with administrative, billing and collections leadership in recommending practice protocols workflows for patient services.Promote Audiology marketing initiatives.Recommend initiatives related to quality, efficiency, teamwork, and customer service.Participate in department meetings.This role may provide roughly 25% operational support (reception) for Bellevue ENT.Other duties as assignedExperience, Skills and Abilities 2 years in medical office setting, preferredBackground working directly with Audiology preferredSkill in organizing, analyzing, and reporting accurate production dataPrevious background with hearing aid devices and impairment preferredAssociates or bachelor's degree preferredAbility and desire to work with a high degree of autonomyCustomer (patient) centered.Knowledge of practice operations.Ability to act as a representative of practice at all timesProblem solving skillsProfessional demeanorTeam focusedCustomer serviceENT terminology and processesData collection and presentationInsurance and billing familiaritySupport and teambuildingExperience with electronic health recordsWork Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned, and leadership retains the right to add or change the duties at any time.