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Service Assistant

4 months ago

Attleboro, Massachusetts, United States Denny's Full time

This job posting is for employment at an independently owned and operated franchisee of Denny's.

Accountability

Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant's interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service

Key Business Areas - A "Key Business Area" is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

1. Busses, cleans, and resets tables

2. Checks restrooms and hand washing stations every half hour for cleanliness and supplies

3. Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris

4. Maintains restaurant interior to be clean, safe and inviting for guests and employees

5. Regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels

6. Properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas

7. Immediately cleans up spills and broken glasses and dishes

8. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

9. Assists with stocking deliveries; rotates perishable stock in accordance with standards

10. Performs side work and other deep cleaning duties as assigned

11. Willingly assists others without being asked

12. Adheres to Denny's Brand Standards and internal policies and procedures

13. Provides prompt and courteous service and is cordial to all team members and guests

14. Completes all other tasks and duties as assigned

Essential Functions

1. Must be able to lift and arry supplies and equipment up to 50 lbs throughout shift, places items on high and low shelves in store rooms, service areas, walk-in coolers and freezers

2. Must be able to bend, stoop, reach, wipe, lift, and grab

3. Must have sufficient mobility to move and operate in work area

4. Must be able to work inside and outside

5. Must be able to observe wares for cleanliness and chemical labels for safe handling

6. Must be able to stand and walk during a 4-to-8-hour shift

7. Must be able to frequently immerse hands in water

8. Must be able to work with all Denny's menu products

9. Must be able to hear well in a loud environment to respond to employee and guest needs

10. Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

11. Must be able to tolerate extreme temperature changes in kitchen and freezer areas

12. Must be able to work with potentially hazardous chemicals

Position Qualifications

1. Able to work in a team environment

2. Meets Denny's uniform and grooming standards and maintains them throughout the shift

3. Must be able to pass all required tests and training requirements

4. Must be able to work a flexible schedule, including holidays, nights and weekends

5. Possesses excellent guest service skills

6. Able to learn basic tasks and follow instructions

7. Places a value on diversity and shows respect for others

Responsabilidad

El asistente de servicio, que depende del Gerente General y del Gerente del Restaurante, mantiene la limpieza y organización del interior y exterior del restaurante. Mantiene las mesas del comedor limpias e higienizadas. Mantiene un suministro adecuado de ollas, sartenes, platos, cristalería, utensilios y hielo, en áreas de servicio durante todo el turno. Mantiene las áreas del frente y la parte posterior del restaurante limpias, organizadas y abastecidas en todo momento, para brindar un servicio al huésped sin demoras.

Áreas de actividad clave

Un "área de actividad clave" es un área de desempeño en la que el asistente de servicio debe lograr cumplir sus responsabilidades. Los resultados exitosos en las áreas de actividad clave de Denny's se ven respaldados por las siguientes acciones y conductas:

1. Limpia y prepara las mesas y las vuelve a poner en orden.

2. Revisa cada media hora la limpieza y los suministros de los baños y las estaciones de lavado de manos.

3. Mantiene el exterior atractivo; mantiene el exterior y el estacionamiento sin desechos.

4. Mantiene el interior del restaurante limpio, seguro y acogedor para huéspedes y empleados.

5. Limpia e inspecciona regularmente la máquina de lava platos y otros aparatos según sea necesario; mantiene los niveles adecuados de los productos químicos de la máquina de lava platos.

6. Ordena y lava correctamente toda la vajilla, y repone rápidamente los elementos de la cocina y vajilla en las áreas de servicio.

7. Limpia inmediatamente derrames, vidrios y platos rotos.

8. Atiende quejas y pedidos de inmediato y en forma amable, y le informa al supervisor si hay algún problema.

9. Ayuda con las entregas de abastecimiento; rota los alimentos perecederos de acuerdo a los estándares.

10. Realiza tareas adicionales y otros trabajos de limpieza profunda, según se le asignen.

11. Está dispuesto a ayudar a los demás sin que se lo soliciten.

12. Cumple con los estándares, las políticas y los procedimientos internos de Denny's.

13. Brinda un servicio esmerado y cortés, y es cordial con todos los miembros del equipo y los huéspedes.

14. Realiza todas las demás tareas y deberes, según se le asignen.

Funciones esenciales

1. Debe poder levantar y cargar suministros y equipos de hasta 50 libras durante todo el turno; colocar productos en estantes altos y bajos en depósitos, áreas de servicio, cámaras refrigeradoras y congeladores.

2. Debe poder flexionarse, inclinarse, extenderse, limpiar, levantar y asir objetos.

3. Debe tener la movilidad suficiente para moverse y desenvolverse en el área de trabajo.

4. Debe poder trabajar en el interior y en el exterior del local.

5. Debe poder observar la limpieza de los productos y examinar las etiquetas de los productos químicos para que haya un manejo seguro.

6. Debe poder estar de pie y caminar durante un turno de 4 a 8 horas.

7. Debe poder sumergir las manos en agua con frecuencia.

8. Debe poder trabajar con todos los productos del menú de Denny's.

9. Debe poder oír bien en un ambiente ruidoso para responder a las necesidades de empleados y clientes.

10. Debe cumplir las normas del estado, condado o municipio vinculadas a temas de riesgo para la salud en el manejo de alimentos.

11. Debe poder tolerar cambios de temperaturas extremas en las áreas de la cocina y del congelador.

12. Debe poder trabajar con productos químicos potencialmente peligrosos.

Requisitos para el puesto

1. Debe poder trabajar en un ambiente de equipo.

2. Debe cumplir con los estándares de uniformes y aseo personal de Denny`s y mantenerlos durante todo el turno.

3. Debe poder aprobar todas las pruebas exigidas y los requisitos de adiestramiento.

4. Debe poder trabajar en un horario flexible, lo que incluye durante días feriados, noches y fines de semana.

5. Debe tener excelentes destrezas de servicio para huéspedes.

6. Debe poder aprender tareas básicas y seguir instrucciones.

7. Debe darle valor a la diversidad y demostrar respeto por los demás.

El objetivo de esta descripción del puesto es describir la naturaleza general y nivel de trabajo desempeñado por los empleados a quienes se les asigna este puesto. No pretende ser una lista exhaustiva de todas las obligaciones, responsabilidades o tareas que pueden exigirse en este puesto. El empleador puede enmendar, cambiar o modificar las responsabilidades y obligaciones de este puesto para satisfacer las necesidades de la empresa, si es preciso.

La descripción del puesto no constituye un contrato de empleo y puede cambiarse según el criterio del empleador con o sin previo aviso.

Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.