Current jobs related to Application Support Analyst - Minneapolis, Minnesota - Inovalon, Inc.

  • Application Support Analyst

    5 days ago

    Minneapolis, Minnesota, United States U.S. Bank Full time

    Job DescriptionU.S. Bank is seeking a skilled Application Support Analyst to join our team. As a key member of our Risk Technology Services group, you will provide operational support for our enterprise governance, risk, and compliance programs, as well as support for various Credit applications.Key ResponsibilitiesFielding requests from multiple corporate...

  • Application Support Analyst

    5 days ago

    Minneapolis, Minnesota, United States U.S. Bank Full time

    Job DescriptionU.S. Bank is seeking a skilled Application Support Analyst to join our team. As a key member of our Risk Technology Services group, you will provide operational support for our enterprise governance, risk, and compliance programs, as well as support for various Credit applications.Key ResponsibilitiesFielding requests from multiple corporate...

  • Business Analyst

    5 hours ago

    Minneapolis, Minnesota, United States BCforward Full time

    Job Title: Business Analyst - Financial ApplicationsBCforward is seeking a highly motivated Business Analyst - Financial Applications for a remote opportunity.Job Summary:We are looking for a skilled Business Analyst to join our team. The successful candidate will be responsible for defining business needs, translating those needs into system requirements,...

  • Business Analyst

    5 hours ago

    Minneapolis, Minnesota, United States BCforward Full time

    Job Title: Business Analyst - Financial ApplicationsBCforward is seeking a highly motivated Business Analyst - Financial Applications for a remote opportunity.Job Summary:We are looking for a skilled Business Analyst to join our team. The successful candidate will work closely with users and product owners to understand business needs and expectations, and...

  • Business Analyst

    5 days ago

    Minneapolis, Minnesota, United States BCforward Full time

    Business Analyst - Financial ApplicationsBCforward is seeking a highly motivated Business Analyst - Financial Applications for a remote opportunity. This position will be 100% remote and is responsible for defining business needs, translating those needs into system requirements, and clearly defining the scope of the solution.Key Responsibilities:Works...

  • Lead Application Systems Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Overview Fairview Health Services is seeking a Remote Lead Application Systems Analyst specializing in Epic - Claims and Remittance. This role focuses on the development and enhancement of applications within the Epic system. The selected candidate will offer technical guidance and leadership, which includes configuring, documenting, testing, modifying,...

  • Business Analyst

    3 days ago

    Minneapolis, Minnesota, United States BCforward Full time

    Business Analyst - Financial ApplicationsBCforward is seeking a highly motivated Business Analyst - Financial Application for a remote opportunity. This position will be 100% remote and is responsible for defining business needs, translating those needs into system requirements, and clearly defining the scope of the solution.Key Responsibilities:Work closely...

  • Technical Support Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States Integration International Inc. Full time

    Position: Technical Support AnalystCompany: Integration International Inc.Contract Duration: 04+ Months (Potential for Extension)Compensation: $25.24/Hour on W2Essential Skills:Mac System SupportService Now/OktaRequired Qualifications:At least 2 years of experience in broadcast operations, post-production, or digital supply chain. A minimum of 2 years in a...

  • Epic Application Analyst Intermediate Grand Central Position

    20 hours ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Purpose of this PositionWe are seeking an experienced Epic Application Analyst to support our Grand Central team. This full-time role will work days and is open to fully remote work.Key ResponsibilitiesSupport the IS&T team in the development and maintenance of Epic applications.Collaborate with cross-functional teams to identify and resolve technical...

  • Epic Application Specialist

    3 days ago

    Minneapolis, Minnesota, United States Minnesota Visiting Nurse Agency Full time

    About the RoleWe are seeking an experienced Epic Application Analyst Intermediate to support our team in maintaining Epic systems and associated applications. This full-time role will work days and is open to fully remote work.Key ResponsibilitiesResearch and develop moderate to high complexity solutions in EpicCreate documentation of build and review...

  • Business Systems Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States Mindlance Full time

    Essential Qualifications:Attention to detail Team collaboration Proficiency in Microsoft Office Self-motivation Preferred Qualifications:Experience with Agile methodologies Familiarity with Microsoft Co-Pilot Position Overview:General Responsibilities:The Business Systems Analyst is responsible for designing, implementing, analyzing, and modifying systems...

  • Application Software Engineer

    3 weeks ago

    Minneapolis, Minnesota, United States Saxon Global Full time

    Job Overview: We are seeking a skilled Application Software Engineer with expertise in .NET Core. The ideal candidate will possess a strong foundation in Visual Studio, Kubernetes, Rancher, and Agile methodologies. Key Responsibilities : Develop and enhance web application systems focused on Online Banking and Money Movement functionalities. Ensure the...

  • Application Architect

    2 weeks ago

    Minneapolis, Minnesota, United States Wipro Full time

    Job DescriptionRole PurposeThe purpose of this role is to create exceptional and detailed architectural designs for digital transformation and provide thought leadership to enable delivery teams to provide exceptional client engagement and satisfaction.Key ResponsibilitiesCreate architectural designs for digital transformation and provide thought leadership...

  • Application Architect

    1 week ago

    Minneapolis, Minnesota, United States Wipro Full time

    Job DescriptionRole PurposeThe purpose of this role is to create exceptional and detailed architectural designs for digital transformation and provide thought leadership to enable delivery teams to provide exceptional client engagement and satisfaction.Key ResponsibilitiesCreate architectural designs for digital transformation and provide thought leadership...

  • Application Architect

    3 weeks ago

    Minneapolis, Minnesota, United States Wipro Full time

    Job DescriptionRole Purpose:The purpose of this role is to create exceptional and detailed architectural application design and provide thought leadership to enable delivery teams to provide exceptional client engagement and satisfaction.Key Responsibilities:Create architectural application designs that meet business requirements and ensure scalability,...

  • Behavior Analyst

    5 days ago

    Minneapolis, Minnesota, United States Fraser Full time

    About the RoleWe are seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team at Fraser Autism Center of Excellence - Applied Behavior Analysis program. As a BCBA, you will play a critical role in providing Positive Support Services to individuals with Autism Spectrum Disorder and their caregivers.Key ResponsibilitiesCollaborate with...

  • Senior Business Process Support Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States WELLS FARGO BANK Full time

    About this position:Wells Fargo is looking for a Senior Business Process Support Analyst to join our Commercial Banking Quality Assurance Group. This role is essential in implementing the Process Ownership/Management framework, which is vital for establishing and sustaining an effective operational risk structure within Market Coverage and Specialized...

  • Senior Business Process Support Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States WELLS FARGO BANK Full time

    About this Position:Wells Fargo is seeking a Senior Business Process Support Analyst within the Commercial Banking Quality Assurance Group. This role is pivotal in establishing and sustaining an effective operational risk framework within Market Coverage and Specialized Industries. Process Managers will oversee the management of similar process groups within...

  • Business Systems Analyst

    5 days ago

    Minneapolis, Minnesota, United States TechWish Full time

    Business Analyst Role at TechWishWe are seeking a skilled Business Analyst to join our team at TechWish. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Elicit and document business requirements through interviews,...

  • Senior Salesforce Business Analyst

    6 days ago

    Minneapolis, Minnesota, United States C4 Technical Services Full time

    Senior Salesforce Business AnalystC4 Technical Services is seeking a skilled and experienced Salesforce Business Analyst to drive business solutions and process improvements in the healthcare industry.Key Responsibilities:Requirement Gathering and Analysis: Collaborate with healthcare stakeholders to understand and document business processes, requirements,...

Application Support Analyst

4 months ago

Minneapolis, Minnesota, United States Inovalon, Inc. Full time

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.


*Seeking an Application Support Analyst to support our clients on the west coast, specifically Hawaii and California.*

The Application Support Team (Pharmacy BU) works with Specialty Pharmacies to ensure their everyday business needs are being met by the ScriptMed Product line. The Application Support Analyst will be responsible for providing in-depth analysis and working closely with other departments to research and resolve issues related to the ScriptMed Product line. Customers report issues using Inovalon's Help Center and the Application Support Analyst is expected to manage these cases and communicate with customers through to resolution.

Duties and Responsibilities:

  • Work directly with customers to understand business need
  • Perform all research needed to resolve issues reported by the customer
  • Maintain active communication with a customer via Help Center, email or while on customer calls
  • Review logs in the application to determine root case of an issue
  • Troubleshoot and coordinate with engineering on code changes required due to defects or regulatory changes
  • Provide after hours on-call Support - Part of rotation that supports customers during non-business hours
  • Maintain compliance with Inovalon's policies, procedures, and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • Other duties/projects as assigned

Job Requirements:

  • Experience in a customer service-related role
  • Critical thinking skills
  • Communication skills. Must be able to give and receive correct information, explain difficult information, and maintain customer service skills
  • Ability to work independently & efficiently in a fast-paced, high-volume environment
  • Strong problem solving/analytical skills, detail oriented
  • Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
  • Organize and manage workload efficiently and prioritize with minimal supervision
  • Strong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility

Education:

  • High school diploma/GED equivalent

Physical Demands and Work Environment:

  • Sedentary work (i.e., sitting for extended periods of time)
  • Exerting up to 10 pounds of force occasionally and/or negligible amount of force
  • Frequently or constantly to lift, carry push, pull, or otherwise move objects and repetitive motions
  • Subject to inside environmental conditions
  • Travel for this position will include less than 5% locally, usually for training purposes

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this



Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.