Rewards Product Manager

5 days ago

Ridgefield Park, United States EPITEC Full time

POSITION:

Product Manager


JOB TYPE:

Full-time, Contract


LOCATION:

Ridgefield Park, NJ


JOB SUMMARY FOR PRODUCT MANAGER:


  • As a Product Manager for Rewards, you will be responsible for the overall strategy, roadmap, and execution of our loyalty program. You will work closely with cross-functional teams to drive product innovation, enhance customer experience, and maximize program value.


RESPONSIBILITIES FOR PRODUCT MANAGER:


  • Develop and execute a long-term product vision and strategy for Rewards.
  • Conduct market research and competitive analysis to identify opportunities and threats.
  • Define and prioritize the product roadmap based on strategic goals and customer needs.
  • Own the end-to-end product lifecycle, from ideation to launch and post-launch optimization.
  • Collaborate with design and engineering teams to deliver high-quality products and features.
  • Conduct user research and A/B testing to validate product hypotheses and measure impact.
  • Manage product backlog and prioritize features based on business value and customer impact.
  • Oversee day-to-day operations of Rewards, ensuring alignment with business objectives.
  • Manage program governance, including tiers, benefits, incentives, and rules.
  • Define and implement program enhancements based on customer insights and market trends.
  • Own and manage the program budget.
  • Manage monthly financial closing processes with Finance and Accounting teams.
  • Track and analyze key financial metrics, including points issued, redeemed, outstanding, and expired.
  • Forecast breakage and provide insights to stakeholders.
  • Manage NTS settlement for cross-border programs.
  • Oversee settlement for other initiatives.
  • Manage the relationship with the legal partner for T&Cs.
  • Collaborate with internal teams (e.g., Customer Support, Marketing, Product) to ensure seamless program execution.
  • Work with external vendors and partners to enhance program offerings.
  • Develop and execute engaging rewards campaigns to drive customer engagement and loyalty.
  • Manage campaign timelines, budgets, and performance.
  • Oversee customer support for rewards program inquiries.
  • Manage manual point issuing for the Ambassador program.
  • Define product requirements for platform/server improvements.
  • Collaborate with technology teams on new APIs, metrics/dashboards, and data sharing integrations (e.g., C360, Braze).
  • Ensure program compliance with all applicable laws and regulations.
  • Manage approvals for dashboard access and manual point issuing.


REQUIRED EXPERIENCE FOR PRODUCT MANAGER:


  • Bachelor's degree in engineering, Marketing, Business Administration, or a related field. MBA preferred
  • 7-10 years of product management experience preferable in a consumer-facing tech company (2 – 5 years of experience in loyalty program management or a related field preferred)
  • Strong understanding of API management mechanics and best practices.
  • Strong understanding of loyalty program mechanics and best practices.
  • Proven ability to manage budgets and track financial performance.
  • Strong understanding of product management methodologies and frameworks (e.g., Agile, Scrum).
  • Proven ability to lead cross-functional teams and influence stakeholders at all levels.


SKILLS AND QUALIFICATIONS FOR PRODUCT MANAGER:


  • Excellent analytical and problem-solving skills.
  • Strong communication and presentation skills.
  • Experience with data analysis tools (e.g., SQL, Tableau, Power BI).
  • Passion for building innovative products that delight customers.

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