Constituent Services Representative

3 weeks ago

Santa Rosa, United States U.S. House of Representatives Full time

Organization

​U.S. House of Representatives, Santa Rosa, CA (Democrat)



Position Title

Constituent Services Representative


​​Position Type

Full-time


​​Position Location

Santa Rosa,CA​

Must already be within a commutable distance OR open to relocating without assistance.


Position Description

A Senior Democratic Member of Congress seeks Constituent Services Representative for his office in Santa Rosa, California. The Constituent Services Representative responsibilities include answering casework correspondence and verbal communications with constituents; acting as liaison with federal, district, and local agencies for the Member and constituents; office administrative responsibilities and other duties important to serving the people of the congressional district.


Job Duties:

  • Serves as a liaison with federal government entities for individual constituent concerns.
  • Assesses casework trends and identifies issues requiring legislative action and/or additional Congressional oversight.
  • Prepares incoming and outgoing constituent casework to manage casework in assigned areas of expertise.
  • Maintains accurate and complete files on all assigned casework to keep track of all casework progress.
  • Screens and monitors cases to determine if referring the case to other government entities is appropriate.
  • Answers casework correspondence, meets with constituents, and serves as a liaison with federal, state, and local authorities to act as the representative for the Member within their areas of responsibility.
  • Writes responses to constituent letters relating to casework to answer questions or inform them of case progress.
  • Support Office in executing public meetings and annual Congressional activities such as the Congressional Art Competition, Congressional App Competition, and other similar events.
  • Orders all office supplies to maintain office functionality and similar administrative duties.
  • Acts as the Intern Coordinator supporting the onboarding, training, and supervision of interns.
  • Organizes workload to prioritize tasks in accordance with varying deadlines and ensure work is completed in an efficient and effective ma


Requirements:

  • Candidates must be a self-starter, hard-working, highly dependable, and organized as well as possess strong oral and written communication skills and the ability to work quickly under pressure.
  • Good judgment, strong customer service and interpersonal skills, attention to detail, ability to work in a team environment, a passion for public service, and availability to work some evenings and weekends are required.
  • Driver’s license and access to vehicle is required.


Preferences:

  • Bachelor's degree or equivalent combination of education and experience preferred.
  • Prior experience working for federal, state, or local government, especially related to casework is preferred.
  • Familiarity with Member's district, especially the Sonoma Valley, is preferred.
  • Ability to communicate in multiple languages, especially Spanish, is highly desirable.


How to Apply

The referral portal will close either on Friday, November 15, 2024 or upon receipt of 100 applications, whichever comes first.


Employment Eligibility

The U.S. House of Representatives is an equal opportunity employer. All qualified applicants are encouraged to apply. All travel-related expenses associated with the interview and hiring process must be paid by the applicant, to include any relocation expenses. Employment may be contingent upon the satisfactory completion of a criminal history records check. Employment with the U.S. House of Representatives is at-will. A qualified applicant must meet one of the following residency requirements within the continental United States for eligibility for a paid position with the U.S. House of Representatives:

  • Be a U.S. citizen
  • Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B)
  • Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible
  • Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law)

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