Account Service Manager

1 week ago

Charlotte, United States Specialized Recruiting Group - Charlotte, NC Full time

Job Summary

Responsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with service coordinators at field partner companies. Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.

RESPONSIBILITIES & DUTIES

· Coordinate with our customers and our partners to arrange regularly scheduled preventive maintenance at all site locations within the customer portfolio

· Organize workflow and schedules for reactive daily service, including reading and routing correspondence to customers and partners

· Monitor open work orders and complete weekly outreach to request any missing paperwork from primary vendors

· Responsible for setting up new service contracts

· Issues purchase orders to field partners when necessary

· Works within Salesforce work order system to insure proper communication and coordination between field partners and customers

· Responsible for customer interaction/satisfaction

· Gathers information for pricing requests and creates customer quotes as needed

· Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests

· Reviews project paperwork, complete calls, and forwards project paperwork to Account Managers and/or customers

· Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

· Responsible for generating, interpreting, and printing various assigned reports.

· Flexibility to work overtime as needed; Serve as on-call dispatcher on a rotational basis including emergency calls coming in on nights and/or weekends

MINIMUM REQUIREMENTS

The ideal candidate will be a highly intelligent and analytical person with a strong desire to grow professionally in a high growth environment and a commitment to excellence in all that they do.

Required:

· 3+ years of relevant experience

· Experience scheduling field resources

· Strong verbal and written communication skills

· Strong understanding of processes with the ability to define and outline new work flows and processes as needed

· Ability to multi-task, work under pressure and meet tight deadlines

· Microsoft Excel skills

· Experience with work order system

· Relationship Building Skills

· Conflict Management Skills

Preferences:

· Experience in the HVAC industry

· Experience in Salesforce applications

  • Account Manager

    3 weeks ago

    Charlotte, United States Echelon Supply and Service Full time

    Company: Echelon Supply & Service Position: Account Manager Overview: Since 1977, Echelon has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Due to current, as well as projected future growth, Echelon is currently seeking a competitive, self-motivated Outside Sales Account Manager, who will...

  • Account Manager

    2 weeks ago

    Charlotte, United States Echelon Supply and Service Full time

    Company: Echelon Supply & Service Position: Account Manager Overview: Since 1977, Echelon has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Due to current, as well as projected future growth, Echelon is currently seeking a competitive, self-motivated Outside Sales Account Manager, who will...

  • Field Services Account Manager

    4 weeks ago

    Charlotte, United States Hepaco Full time

    Hepaco is seeking a Field Services Account Manager, to join the Environmental Sales team. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accounts and new customers within an assigned territory. As an experienced professional, a Field Services Account Manager develop and deepen...

  • Service Manager

    2 months ago

    Charlotte, United States Hoist & Crane Service Group Full time

    Hoist & Crane Service Group is seeking a Service Manager to join our growing team!For over 40 years, Hoist & Crane Service Group has been a leader in the crane service industry. Safety is our top priority and our programs have been honored in 2014, 2015, and 2016 by the National Safety Council. Our culture strives to always operate within our 5 Marks of...

  • Service Manager

    2 months ago

    Charlotte, United States Hoist & Crane Service Group Full time

    Hoist & Crane Service Group is seeking a Service Manager to join our growing team!For over 40 years, Hoist & Crane Service Group has been a leader in the crane service industry. Safety is our top priority and our programs have been honored in 2014, 2015, and 2016 by the National Safety Council. Our culture strives to always operate within our 5 Marks of...

  • Account Manager, Luxury Services

    3 days ago

    Charlotte, United States Hornets Full time

    Position Overview The Account Manager, Luxury Services is responsible for providing exceptional service to all luxury seat owners and selling full menu with a focus on luxury products. The position involves close collaboration with both team members and the sales staff to manage, develop, and execute service programs, projects, and communication tools. In...

  • Sales Account Manager

    1 month ago

    Charlotte, North Carolina, United States Echelon Supply and Service Full time

    Job OpportunityEchelon Supply and Service is seeking a highly motivated and experienced Sales Account Manager to join our team.Key Responsibilities:Establish and maintain strong relationships with existing and prospective customers to drive sales growthDevelop and execute sales strategies to meet and exceed sales targetsCollaborate with cross-functional...

  • Account Service Manager

    1 week ago

    charlotte, United States Specialized Recruiting Group - Charlotte, NC Full time

    Job SummaryResponsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with service coordinators at field partner companies. Typically requires a one-year certificate from college or technical...

  • Account Manager

    3 weeks ago

    Charlotte, United States Elite Touch Cleaning Services, Inc Full time

    About the Organization Elite Touch Cleaning Services is a minority-owned commercial cleaning company with more than 30 years of collective experience. Proudly serving the Charlotte metro area, the team at Elite Touch Cleaning Services is dedicated to creating long-term relationships with our clients and employees, by providing the highest standard of...

  • Account Manager

    3 weeks ago

    Charlotte, United States Elite Touch Cleaning Services, Inc Full time

    About the Organization Elite Touch Cleaning Services is a minority-owned commercial cleaning company with more than 30 years of collective experience. Proudly serving the Charlotte metro area, the team at Elite Touch Cleaning Services is dedicated to creating long-term relationships with our clients and employees, by providing the highest standard of...

  • Account Manager

    3 weeks ago

    Charlotte, United States Elite Touch Cleaning Services, Inc Full time

    About the Organization Elite Touch Cleaning Services is a minority-owned commercial cleaning company with more than 30 years of collective experience. Proudly serving the Charlotte metro area, the team at Elite Touch Cleaning Services is dedicated to creating long-term relationships with our clients and employees, by providing the highest standard of...

  • Account Manager

    3 weeks ago

    Charlotte, United States Elite Touch Cleaning Services, Inc Full time

    About the Organization Elite Touch Cleaning Services is a minority-owned commercial cleaning company with more than 30 years of collective experience. Proudly serving the Charlotte metro area, the team at Elite Touch Cleaning Services is dedicated to creating long-term relationships with our clients and employees, by providing the highest standard of...

  • Accountant, Client Accounting Services

    3 weeks ago

    Charlotte, United States GreerWalker Full time

    Job Type Full-time Description GreerWalker is a prominent accounting and advisory firm serving privately owned middle-market companies and their owners. We serve and support the Charlotte and Greenville areas with a personal approach through our client work and through our community service culture. We have been recognized as one of the nation's "Best of...

  • Client Services Account Manager

    1 month ago

    Charlotte, North Carolina, United States STERIS Full time

    Job SummaryThe Client Service Account Manager provides exceptional customer support while ensuring key performance indicators (KPIs) for customer satisfaction and continued business growth are met. This role serves as the primary partner with customers to ensure our software meets their needs and enhances the operation of their sterile processing...

  • Account Manager

    2 weeks ago

    charlotte, United States Landscape Workshop Full time

    Landscape Workshop, LLC (LW) is a full-service landscape company headquartered in Birmingham, AL. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits. ...

  • Account Manager

    3 weeks ago

    Charlotte, United States LendingTree Full time

    *This role requires in-person attendance at least 3 days a week (ideally Tuesday-Thursday)*Position Overview: We are seeking a dedicated Account Manager to join our team. This role is perfect for a customer service enthusiast who thrives in building strong relationships and enjoys helping clients achieve their goals. This position centers on providing...

  • Account Manager

    3 weeks ago

    Charlotte, United States LendingTree Full time

    *This role requires in-person attendance at least 3 days a week (ideally Tuesday-Thursday)*Position Overview: We are seeking a dedicated Account Manager to join our team. This role is perfect for a customer service enthusiast who thrives in building strong relationships and enjoys helping clients achieve their goals. This position centers on providing...

  • Account Manager

    3 weeks ago

    Charlotte, United States LendingTree Full time

    *This role requires in-person attendance at least 3 days a week (ideally Tuesday-Thursday)*Position Overview: We are seeking a dedicated Account Manager to join our team. This role is perfect for a customer service enthusiast who thrives in building strong relationships and enjoys helping clients achieve their goals. This position centers on providing...

  • Account Manager

    6 days ago

    Charlotte, United States AMS Retail Solutions Full time

    Description: This position serves as the primary liaison between AMS and its clients, ensuring smooth communication, client satisfaction, and strong business relationships. This role is responsible for overall day-to-day account management, communication execution between client and AMS and ensure overall success through proactive management action. ...

  • Account Manager

    2 days ago

    Charlotte, United States AMS Retail Solutions Full time

    Description: This position serves as the primary liaison between AMS and its clients, ensuring smooth communication, client satisfaction, and strong business relationships.This role is responsible for overall day-to-day account management, communication execution between client and AMS and ensure overall success through proactive management action. ...