Information Technology Support Technician

1 day ago


Eagan, United States AIR T, INC. Full time

POSITION TITLE: IT SUPPORT TECH

DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: IT SYSTEMS ADMINISTRATOR STATUS: NON-EXEMPT 


GENERAL SUMMARY:

The IT Support Tech needs strong problem-solving skills, excellent communication abilities, and a good understanding of various operating systems and network infrastructures. This role also plays a crucial part in ensuring the smooth operation of an organization’s technology systems, as well as minimizing downtime to ensure employees can work effectively without disruptions. 


ESSENTIAL JOB FUNCTIONS:

• Ensures the proper functioning of computer systems, hardware, and peripherals through maintenance, analysis, troubleshooting, and repair.

• Documents, maintains, upgrades, or replaces hardware and software systems as needed. 

• Manages and maintains user account information, including access rights, security settings, and group memberships.

• Provides end user support on standard operating systems, office applications, and ERP system.

• Collaborates with the IT Systems Administrator to enhance the organization’s technical capabilities.

• Assists with other projects as requested.


KNOWLEDGE, SKILLS AND ABILITIES:

• Associate’s degree and/or 1-3 years of IT Support experience 

• Has knowledge of commonly used concepts, practices, and procedures in information technology.

• Problem solving, communication, collaboration, and time management skills

• Able to learn and adapt while supporting changes in business needs.



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