Customer Support Specialist

3 weeks ago

Lafayette, United States Planet Pharma Full time

4-Month Contract

$21/Hour


Required Skills:

  • EXCEL
  • SOP
  • CUSTOMER RELATIONSHIP MANAGEMENT
  • MICROSOFT OFFICE


Additional Skills:

  • LOGISTICS
  • LIFE SCIENCE
  • RETAIL SALES
  • PROBLEM SOLVING
  • MICROSOFT POWERPOINT
  • ORDERING
  • CUSTOMER SERVICE ORIENTED


Duties:

  • Responsible for working with the commercial team to support processing orders in a timely and accurate manner.
  • Update and maintain sales data and information within the appropriate software systems
  • Deliver exceptional customer experiences in a timely manner through effective communication and responsiveness for customers, both internal and external.
  • Contribute to the development of the ordering process to ensure an excellent customer experience.
  • Develop basic product knowledge and a strong understanding of the shipping requirements by building a strong relationship with shipping and logistics.
  • Follow the procedures set down in the SOP’s for accurate and timely entry of all orders.
  • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
  • Undertakes relevant project work and additional responsibilities as appropriate and agreed with the Head of Customer Services.


Skills:

  • Previous experience within a customer service role with proven ability to prioritize effectively.
  • Previous experience working within the life science industry highly desirable, but not required.
  • Outstanding listening, verbal and written communication skills required.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required.
  • Excellent analytical, problem solving and interpersonal skills, with the ability to communicate in a cross-functional, cross-country team environment.
  • Experience working with a customer relationship management system desirable.
  • Precision and attention to details essential.

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