Software Implementation Specialist
3 weeks ago
Job Description:
Zasio is seeking a Software Implementation Specialist to support our software for a growing, world-wide client base in the information governance industry. Join a team of professionals who specialize in creating real-world solutions and providing above-and-beyond customer care. Onsite position in our Boise headquarters. Must be legally authorized to work in the U.S. No sponsorships.
This is no ordinary call center environment but, rather, a dynamic experience where each day provides an opportunity to grow both personally and professionally. The right candidate has a strong existing IT background and favors going the extra mile both for the team and the customer, learning new technology quickly, and thinking creatively.
Role & Responsibilities:
- Provide technical assistance and training for software customers, including installation, data migration, training, custom projects, ongoing support, quality assurance testing, and release deployment
- Provide technical assistance and troubleshooting via telephone and remote desktop
- Manage implementation projects and timelines
- Migrate data from legacy systems using SQL database scripting and data transformation expertise
- Create custom database scripts and/or reports to support software implementations
- Report defects and feature requests according to defined workflow and requirements
- Integral involvement in quality assurance and testing for all new product releases
- Liaison with developers to expedite bug fixes and new features
- Support co-workers on internal technical issues, as needed
- Manage one’s own priorities and deadlines while being aware of the deadlines of others to provide assistance where needed
Compensation:
Zasio offers an excellent compensation package, including three weeks of paid time off, medical, dental, and vision. In addition, enjoy five Fridays off every summer—the dates are up to you
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