Software Implementation Specialist

3 weeks ago


Boise, United States Zasio Enterprises, Inc. Full time

Job Description:

Zasio is seeking a Software Implementation Specialist to support our software for a growing, world-wide client base in the information governance industry. Join a team of professionals who specialize in creating real-world solutions and providing above-and-beyond customer care. Onsite position in our Boise headquarters. Must be legally authorized to work in the U.S. No sponsorships.


This is no ordinary call center environment but, rather, a dynamic experience where each day provides an opportunity to grow both personally and professionally. The right candidate has a strong existing IT background and favors going the extra mile both for the team and the customer, learning new technology quickly, and thinking creatively.


Role & Responsibilities:

  • Provide technical assistance and training for software customers, including installation, data migration, training, custom projects, ongoing support, quality assurance testing, and release deployment
  • Provide technical assistance and troubleshooting via telephone and remote desktop
  • Manage implementation projects and timelines
  • Migrate data from legacy systems using SQL database scripting and data transformation expertise
  • Create custom database scripts and/or reports to support software implementations
  • Report defects and feature requests according to defined workflow and requirements
  • Integral involvement in quality assurance and testing for all new product releases
  • Liaison with developers to expedite bug fixes and new features
  • Support co-workers on internal technical issues, as needed
  • Manage one’s own priorities and deadlines while being aware of the deadlines of others to provide assistance where needed


Compensation:

Zasio offers an excellent compensation package, including three weeks of paid time off, medical, dental, and vision. In addition, enjoy five Fridays off every summer—the dates are up to you



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