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Account Manager
4 months ago
Company Description
AIC Inc. is a leading provider of both standard OTS (off-the-shelf) and OEM/ODM server and storage solutions. The products are highly flexible and configurable to any form factor, standard, or custom. With over 25 years of experience in mechanical, electronic, and system-level engineering, AIC leads the industry with a dedication to innovation and customer satisfaction. Headquartered in Taiwan, AIC has offices and operations throughout the United States, Asia, and Europe.
Role Description
This is a full-time on-site role for an Account Manager located in City of Industry, CA. The Account Manager is responsible for building and managing relationships with customers. The Account Manager will be the main point of contact for customers, and will manage the account from start to finish. The Account Manager will be responsible for meeting or exceeding revenue targets, ensuring customer satisfaction, and maintaining accurate records of customer interactions.
Qualifications
- Experience in sales, account management, or a similar role
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Basic knowledge of server and storage solutions
- Experience with Salesforce or a similar CRM software
- Bachelor's degree in Business Administration, Marketing, or related field
- Experience in the technology industry is a plus
- Bilingual in English and Mandarin is required
Duties and responsibility
- General administration duties, including but not limited to: order processing, problem solving, assisting RMA returns, account receivables, and logistics.
- Assisting business manager and sales team in daily tasks and as backup person for business manager.
- Managing and coordinating projects schedule, timelines, and life cycle.
- Process sales orders on computerized system in a professional manner and in accordance with guidelines.
- Relay appropriate information to customers to enhance the company's positive image.
- Receive and resolve customer complaints and problems within a timely manner.
- Understand and support sales policies and procedures to provide proper and effective treatment to all customers.
- Operate computer system to check pricing and stock availability.
- Ensure an attractive and orderly company image at all times through effective sales displays.
- Maintain adequate stock level to ensure all products are sufficiently available at all times.
- Assist in the training of co-workers as assigned.
- Follow up customer sales as appropriate.
- Perform other related duties as assigned.
