Operations Analyst
3 weeks ago
Overview Description:
- We are seeking a dedicated and detail-oriented Operations Analyst 1 to join our team on a contract basis. This position will support the Operational Services (TTO) organization within the Transmission Technology (TT) department of the Transmission Services (T) business line. The ideal candidate will play a critical role in assisting with internal documentation, audit/data compliance, and process improvement efforts.
Position Responsibilities:
Reporting and Documentation:
- Assist management in developing reporting tools to document and communicate the progress of standards-related activities, ensuring timely completion.
- Coordinate priorities and draft related process documentation for management review and approval.
Process Improvement:
- Draft and recommend work processes aimed at improving reliability and efficiency within control center functions, subject to federal approval.
- Facilitate, recommend, and formalize cross-training processes within Operational Services.
Audit and Compliance Support:
- Collect and draft audit artifacts required for audits and compliance certification as directed by management.
- Coordinate compliance timelines to ensure deadlines are met, escalating concerns as necessary.
- Assist in the implementation of NERC reliability standards and facilitate fact-finding for periodic audits.
Library and Document Management:
- Maintain the library publishing/document management process, ensuring documents are version-controlled, approved, and meet information protection standards.
- Schedule and record required document reviews, alerting management of any issues.
Access and Equipment Management:
- Support the development and execution of processes for compliance tasks related to physical and cyber access, equipment tracking, and procurement.
- Assist with annual reviews and tracking of access privileges to meet NERC guidelines.
- Verify asset management follows agency and OPMO guidelines, ensuring accurate tagging and tracking.
Administrative Support:
- Help track and inventory Administrative Data Processor (ADP) equipment as required.
- Run organizational data reports for project status, dashboards, and team metrics to support Performance Plan benchmarks.
- Assist with the preparation of re-organization packets and create/modify organizational charts as needed.
- Pull budget reports for manager review using the Report Server.
REQUIREMENTS
Education & Corresponding Experience:
- Bachelor’s or associate degree in business administration, management, accounting, computer science, or a closely-related field is preferred.
- 2 years directly related experience is required with a bachelor’s degree in applicable fields.
- 4 years directly related experience is required with an associate’s degree in applicable fields.
- 6 years of directly related experience is required without a degree or applicable degree.
- Experience should be consistent with the specific requirements of business/operations analysis and program/project coordination/control and progressively more technical in nature.
Required Technical Skills & Experience:
- Expert proficiency in automated data systems to include SharePoint and Visio and a high degree of efficiency in technical dynamics of software output (e.g. use of advanced printing such as to plotters, capabilities of cross-software embedding for purposes of presentations, technical webinars, etc.) is required.
- Experience with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
Preferred Skills & Experience:
- Experience in a power utility Control Center environment.
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