Channel Systems Engineer

2 months ago

Boston, United States Palo Alto Networks Full time
Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

Job Description

Your Career

As a Channel Systems Engineer covering a regional territory, your role will involve providing leadership, technical expertise, and guidance to partners on their journey towards becoming key Palo Alto Networks partners. You will work as a technical leader with channel partners, providing technical expertise to support the technical sales and implementation of company products and solutions. This role involves collaborating with partners, training them on technical aspects, providing pre-sales technical assistance, and ensuring successful integration and post-sales support. The Channel Systems Engineer will act as a trusted advisor, driving growth within the region by fostering strong relationships with channel partners and ensuring they have the knowledge and tools needed to succeed. We are working to create partner experts for life.

Your Impact

  • Serve as the primary technical leader for channel partners within the assigned region
  • Collaborate with focus partners in the territory to develop comprehensive business plans that align to strategic objectives
  • Provide technical pre-sales support to partners, including product demonstrations, solution architecture design, and configuration assistance
  • Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones
  • Plan and drive technical training sessions for partners, ensuring they are proficient in the company’s products, solutions, and integration processes
  • Support channel partners with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams
  • Design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices
  • Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business
  • Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars
  • Collaborate with the product management and development teams to provide feedback on product improvements based on partner and customer feedback
  • Maintain detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly

Qualifications

Your Experience

  • 5+ years of experience in Partner Solution Consulting, pre-sales engineering, or a similar technical role within the technology industry
  • Extensive knowledge in at least one of - networking, endpoint, backup, cybersecurity, cloud solutions, and enterprise IT systems
  • Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners
  • Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences
  • Hands-on experience with product installations, configurations, and troubleshooting
  • Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment
  • Strong problem-solving skills and a proactive attitude towards resolving issues
  • Willingness to travel within the assigned region to support partners and attend events as necessary
  • Proven track record of influencing key stakeholders and gaining buy-in for technical solutions

Preferred

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field or equivalent military experience required
  • Industry certifications such as CISSP, Cisco, VMware, or cloud-related certifications

Additional Information

The Team

Our SE team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security.

You are empowered with unmatched systems and tools and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Systems Engineering community is driven by the mission to be our customers’ cybersecurity partner of choice, protecting their digital way of life.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198,000/yr to $273,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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