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Strategic Account Manager
3 months ago
Basic Function:
Responsible for day-to-day customer management of specified customer accounts.
Responsibilities:
- Provide total customer management and support for assigned customers.
o This role is the face of 603 Manufacturing. The Strategic Account Manager represents not only 603 Manufacturing but the customer within the organization.
- Primary interface between customer and 603 Manufacturing using the following methods:
o Email
o In Person
o Phone
- Perform order entry for assigned customer POs, including contract review.
- Customer account growth.
- Handling of all customer change orders.
- Handling of all customer RMAs.
- Customer quote management
o Quote entry and setup
o Management of quotes through engineering and purchasing for costing
o Prepare the final quote/proposal for delivery to the customer by establishing price and lead time based on inputs from engineering, purchasing and historical data
o Present the final quotes to management for sign off
o Support engineering and purchasing as necessary
- Follow up with customers by email or voice on all mid to high dollar value bids.
- Forward all customer drawings and corresponding emails to document control for proper logging.
- Purchase order and contract negotiations with customers.
- Customer account profit and loss monitoring and review on a monthly/quarterly basis. Monitor and manage material and labor cost over runs.
- Interface with all facets of the 603 Manufacturing organization.
- Interface with engineering on technical issues and convey the issues to the customer for resolution.
- Interface with the customer on schedule and cost impacts as they arise.
- Manage and analyze OTD metrics with 603 Manufacturing management.
- Manage customers schedule and expectations; working with 603 manufacturing disciplines to achieve the customers goals.
- Monitor customer quality metrics. Participate in quality meetings with the customer.
- Responsible for total customer satisfaction.
- Communicate with 603 Manufacturing Sales Representatives, as necessary, on associated accounts.
- Coordinate exchange of information between sales, engineering and purchasing.
- File and retrieve sales records and correspondence as required.
- Perform other duties as assigned.
Skills:
- Oral Communication Skills
- Written Communication Skills
- Excellent Interpersonal Skills
- Customer Service Skills
- Negotiating Skills
- Organization Skills
- Written Communication Skills
- Customer Relations
- Professionalism
- Customer Oriented
- Technical Aptitude
- Computer Literacy
- Telephone Etiquette
- Keyboard Skills
- Basic math calculations
- Analytical Skills
- Diplomacy
- P&L Skills
Education/Training:
Degree: Bachelor’s Degree or 10+ years industry experience
Experience:
Prior experience in customer service or program management
Knowledge of wire harness and cable assembly products is helpful.
About 603 Manufacturing
Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries.
603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.
