Director, Digital Transformation

3 weeks ago

Chicago, United States SoftServe Full time

***Must be based in Chicago, IL***


Job Profile Summary

As the Digital Transformation Director, You are a visionary leader passionate about leveraging digital technologies to revolutionize business operations and customer experiences. With a profound understanding of digital strategy and transformation, you exhibit a unique blend of technical savvy and executive presence. Your strategic foresight enables you to identify transformative opportunities and you communicate these effectively to C-suite stakeholders. You thrive in dynamic environments and are adept at steering complex transformation programs that align with overarching business goals.


Duties & Responsibilities

  • Lead the charge in transforming businesses through cutting-edge digital technologies and methodologies.
  • Build a legacy of innovation by implementing transformative projects that redefine how we operate and deliver value to our customers.
  • Foster a culture of continuous improvement and technological advancement, where new ideas and approaches are encouraged and rewarded.
  • Achieve remarkable business outcomes by aligning our digital strategy with our overall business objectives, driving efficiency, growth, and competitive advantage.
  • Have a profound impact not only on business within the United States but also across North America, EMEA, and APAC regions. You will have at your disposal a global team of over 10,000+ technologists, designers, and analysts, empowered to execute comprehensive and authentic digital transformations for enterprises
  • Partner with technology and engineering leadership to deliver strategic decision-making and efficient execution of digital advisory operations for the enterprise at all phases of the digital transformation journey.
  • Bridge the gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies
  • Advise CXOs and board members on their transformation journeys, facilitating conversations and workshops with credibility and insight, and communicating with emotional intelligence and business acumen


Preferred Competencies & Experience

  • Expertise in Digital Strategy Consulting: Proven track record of developing and implementing successful digital strategies that drive business growth and operational efficiency.
  • Skilled in Transformation Program Management: Extensive experience in managing large-scale digital transformation programs, ensuring they are delivered on time, within scope, and budget.
  • C-Suite Business Acumen: Ability to engage with senior leadership and influence decision-making processes with strategic insights and compelling business cases.
  • Transformation Orchestration: Competence in coordinating multiple aspects of transformation programs, from technology implementation to change management, ensuring seamless integration and adoption across the organization.
  • Leadership and Collaboration: Strong leadership skills with the ability to inspire and manage cross-functional teams towards achieving shared objectives.
  • Adaptability and Problem-Solving: Exceptional ability to adapt to evolving business landscapes and emerging technologies, coupled with a strategic approach to problem-solving.
  • Communication and Stakeholder Management: Excellent verbal and written communication skills, capable of effectively articulating complex ideas to diverse audiences, including technical teams and executive boards.

Required Skills

  • More than 10+ years of Digital technologies and IT experience
  • Proven record of selling and leading large-scale Design-led Digital Transformation programs in complex enterprise environments.
  • Operating for 5 years in a similar client-facing role, driving opportunities, revenue, and delivery, engaging with senior stakeholders
  • Comfortable with carrying targets on opportunities, deal revenue managed and client satisfaction
  • Comfortable with leading and managing in both a line and matrixed structures
  • Industry knowledge in any one of the following industries (Banking, Retail, Manufacturing, Health Care, Life Sciences)
  • Deep familiarity platform technologies, e.g. Salesforce, SAP, ServiceNow, etc to drive and be the catalyst for Digital Transformations
  • Proven experience in leading multiple disciplinary teams of designers, architects, strategists, engineers and change specialists to sell and deliver transformational outcomes


All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

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