Customer Experience Coordinator

3 weeks ago

New York, United States REMAX EDGE NY Full time

***Please note: this role is 100% in-office.


Title: Agent Experience Coordinator:

We are currently seeking a highly motivated, upbeat, organized and service-oriented person to join the #1 Real Estate office


What We're Looking For:

  • 1-2 years previous experience in customer service, office management, hospitality, or operations.
  • Previous experience in real estate a plus.
  • Previous experience working with enterprise technology (Dotloop, Monday, KV Core, Workplace) a plus.
  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points.
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement.
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
  • Strong verbal communication and presentation skills.
  • Meticulous attention to detail, highly organized.
  • Ability to work in the office during standard operating hours.
  • Ability to lift up to 25 lbs.

Job Description:

As the first source of contact upon entering the office, this person is responsible for providing a high-energy, positive environment for both agents and clients. This position demands excellent communication skills and patience under pressure. Data entry and efficient organization skills required.


This Position Requires:

  • Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
  • Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
  • Support the adoption of technology and adjacent services by providing customers with 1:1 support
  • Facilitation of onboarding processes for new customers.
  • Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
  • Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
  • Provide administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

As a globally recognized brand, RE/MAX has a reputation for attracting and retaining top-performing real estate professionals. The position is expected to act as a brand ambassador for RE/MAX, embodying the values and standards of the company in all professional interactions. Incorporate the RE/MAX 'pin' as a key component of the daily workplace attire, ensuring a consistent and visible representation of the brand.

As REMAX Edge operates from 5 office locations, the Agent Experience Coordinator will be required to report to different locations as part of your responsibilities.

*Must have a car for increased flexibility and convenience in fulfilling job responsibilities.


Fun Facts about RE/MAX Edge:

  • 15+ Languages spoken.
  • Over 1400 Reviews on Zillow.
  • #1 Ranked Office in Brooklyn MLS.
  • RE/MAX ranked top companies to work for.


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