Retail Assistant Store Manager, Northpark Center

1 month ago

Dallas, United States Nestlé Nespresso SA Full time

We are excited to announce that we are opening a newly remodeled retail boutique at Northpark Center in Dallas, TX. This will be one of our new concept boutiques in the US market that is focused on delivering an immersive, best-in-class shopping experience to engage and inspire customers through discovery stations and coffee masterclasses.


About the Role:


We are seeking an Assistant Store Manager, who is passionate about transforming the customer experience. You will be the right-hand partner to the store manager, supporting store operations, team development, and implementing new and creative strategies to ensure sales and profitable performance. You will be an integral part of pioneering new processes and ideas for a growth mindset.


Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference


What's in it for you:


  • Competitive pay – along with quarterly bonuses for achieving team sales and service goals.
  • Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development with excellent training programs that empower you to take ownership of your career journey.
  • Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
  • Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for people and our planet.


What We Offer:


Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more (Incentives and/or benefit packages may vary depending on the position)


What You'll be Doing:

  • You Lead by Example: Drive winning team sales and service performance through daily coaching and training. You will demonstrate a strong business insight and understanding of how to affect sales through behaviors on the floor.
  • You Care about Safety: Promote a safety conscious culture. Safe, healthy employees and customers are our number one priority.
  • You Believe in Developing Talent: Collaborate with the Store Manager to champion the ongoing professional development and growth of the store team while creating an inspiring culture for learning.
  • You are Adaptable: Be adaptable to evolving priorities. Ensure all operations, inventory, procedures and company processes are being implemented and followed. Continuously improve ways of working to eliminate waste and create efficiencies to keep the boutique running smoothly.
  • You are Customer Focused: You bring the passion, we provide the training, and you share it with the customer. Welcome, advise and guide clientele to identify coffee needs. The retail landscape has changed with more customers preferring to shop online. However, the store is where we meet many of our customers for the first time.
  • You are a Brand Ambassador: share your knowledge, our coffee, and our sustainability practices with customers. Be an enthusiastic ambassador for the Nespresso brand and respond to customer concerns or issues.
  • You will Connect with Community: Think entrepreneurially to creatively plan events to engage new customers, strengthen relationships and build brand recognition.
  • You are Action Oriented: Whether we need help cleaning, organizing stock or need a new innovative way to do things.


What you'll bring:

  • 3+ years of extensive professional experience in retail, required.
  • 2+ years supervisory experience in people management, motivation, and development of direct reports, required.
  • Experience in project management processes, customer complaint and change management.
  • A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture.
  • You are available to work open and closing shifts, weekends, and holidays.

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