Service Manager

1 month ago


Colorado Springs, United States Pella Corporation Full time

About Us:

Mountain View Pella is a leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We pride ourselves on our innovation, quality craftsmanship, and outstanding customer service.


Job Overview:

We are seeking a motivated and experienced Service Department Manager to lead our service team in providing top-notch support, scheduling and solutions for our windows and doors products. This role is crucial in ensuring customer satisfaction and maintaining the high standards of our service operations.


Key Responsibilities:

Scheduling Service Events:

  • Oversee service technicians to make decisions on when and where to schedule service calls for clients.

Team Leadership:

  • Manage and mentor a team of service technicians, providing training and ongoing support to ensure high-quality service.
  • Conduct regular performance evaluations and implement professional development plans.

Customer Service Excellence:

  • Oversee service calls, addressing customer inquiries and resolving issues in a timely manner.
  • Develop and implement processes to enhance customer satisfaction and service efficiency.

Operational Management:

  • Ensure the service department operates within budget and meets performance metrics.
  • Monitor and optimize inventory levels of parts and supplies necessary for service operations.

Technical Support:

  • Provide technical expertise and support to technicians and customers regarding product installations, repairs, and maintenance.
  • Stay current with product knowledge and industry trends to effectively guide the team.

Quality Assurance:

  • Implement quality control measures to ensure that all service work meets company standards.
  • Address any service-related complaints or issues with a focus on continuous improvement.

Collaboration:

  • Work closely with sales, purchasing, and logistics teams to ensure seamless service delivery and customer experience.
  • Participate in departmental meetings to discuss goals, strategies, and performance.


Qualifications:

  • Bachelor’s degree in a related field or equivalent experience.
  • 5+ years of experience in service management, preferably in the windows and doors industry.
  • Strong technical knowledge of windows and doors products and installation processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage multiple tasks and projects in a fast-paced environment.
  • Proficient in-service management software and Microsoft Office Suite.
  • Oracle Field Services.
  • Oracle Services Cloud.
  • Salesforce software experience.


What We Offer:

  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • Employee discounts on products and services


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Shift:

  • 8-hour shift
  • Morning shift


Experience:

  • Customer service: 3 years (Preferred)


Ability to Relocate:

  • Colorado Springs, CO 80919: Relocate before starting work (Required)

  • Capture Manager

    4 weeks ago


    Colorado Springs, Colorado, United States Arka Service Full time

    Job DescriptionWe are seeking a highly skilled and experienced individual to lead our proposal development and capture management process for Arka Service's Advanced Communication and Mission Applications (ACMA) team.The selected candidate will play a pivotal role in identifying, developing, and winning new business opportunities for Arka Service.Key...

  • Service Manager

    2 weeks ago


    colorado springs, United States Pella Corporation Full time

    About Us:Mountain View Pella is a leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We pride ourselves on our innovation, quality craftsmanship, and outstanding customer service.Job Overview:We are seeking a motivated and experienced Service Department Manager to lead our service...

  • Service Manager

    1 month ago


    colorado springs, United States Pella Corporation Full time

    About Us:Mountain View Pella is a leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We pride ourselves on our innovation, quality craftsmanship, and outstanding customer service.Job Overview:We are seeking a motivated and experienced Service Department Manager to lead our service...

  • Service Manager

    4 weeks ago


    Colorado Springs, United States Potestio Brothers Equipment Full time

    Job DescriptionJob DescriptionPotestio Brothers Equipment is a full service John Deere Dealer specializing in Agricultural, Construction, Land Care, and Turf equipment. Potestio Brothers offers a friendly and safe working environment, competitive pay, paid time off, and health benefits to foster a professional, service oriented customer experience. We are an...

  • MVS/Service Manager

    4 weeks ago


    Colorado Springs, Colorado, United States Bridgestone Americas Full time

    Bridgestone Americas Job DescriptionJob Title: MVS/Service ManagerJob Summary: We are seeking a highly skilled MVS/Service Manager to lead our automotive service team at Bridgestone Americas. The successful candidate will be responsible for managing all vehicle services, equipment, and service associates to increase capacity utilization and deliver...


  • Colorado Springs, United States Express Employment Full time

    Job DescriptionJob DescriptionLocated in Colorado Springs, COSalary: $75K-$95KExpress Employment Professionals is seeking a motivated and experienced Service Department Manager to lead a service team in providing top-notch support, scheduling and solutions for windows and doors products. This role is crucial in ensuring customer satisfaction and maintaining...


  • Colorado Springs, United States ProofID Full time

    Identity Access Management Engineer / IAM Engineer ProofID is a leading integrator of Identity and Access Management Solutions and our Managed Service engineering team provides high touch services to Managed Services customers across the world. We pride ourselves on having a highperformance culture that is committed to delivering success for our...


  • Colorado Springs, Colorado, United States Arka Service Full time

    Job Title: Capture Management LeadAbout the Role:We are seeking a highly skilled and experienced individual to lead our proposal development and capture management process for ARKA's Advanced Communication and Mission Applications (ACMA) team. A successful candidate will play a pivotal role in identifying, developing, and winning new business opportunities...

  • Service Consultant

    1 month ago


    Colorado Springs, Colorado, United States Adam & Son Auto Repair and Service Full time

    Service Consultant Job DescriptionWe are seeking a highly skilled and customer-focused Service Consultant to join our team at Adam & Son Auto Repair and Service. As a Service Consultant, you will be responsible for delivering exceptional customer service and ensuring that our guests have a positive and honest experience with our repair shop.Key...

  • Food Service Manager

    4 weeks ago


    Colorado Springs, Colorado, United States MAV KG LLC Full time

    About the Job:As a Food Service Manager at MAV KG LLC, you will be responsible for leading a team of store team members and ensuring the smooth operation of our food service facilities. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Assist with the...


  • Colorado Springs, United States WireNut Home Services Full time

    Who We Are We strive to Enrich Lives Through Trust in the Trades. We enjoy a lively culture that thrives on accountability and fun which is driven by our mission, and safeguarded by our three core values: Family, Care, and Grow. Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and...


  • Colorado Springs, Colorado, United States Adam & Son Auto Repair and Service Full time

    Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at Adam & Son Auto Repair and Service. As a Store Manager, you will be responsible for overseeing all store operations, managing a team of Service Consultants and Technicians, and ensuring exceptional customer service.Daily Responsibilities:Ensure...

  • Service Order Manager

    6 months ago


    Colorado Springs, United States EMCOR Group Inc. Full time

    About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service,...


  • Colorado Springs, United States MLee Healthcare Staffing and Recruiting, Inc Full time

    Nurse Manager of Inpatient Services Up to $10,000 Sign-On Bonus Available / Highly Competitive Pay / Full-Time Position / Comprehensive Benefits Package / Relocation Assistance Available / Discounted Employee Housing Options Available Position Summary: Are you a visionary nursing leader with a passion for advancing patient care? MLR.org is excited to offer...


  • Colorado Springs, Colorado, United States Vertiv Full time

    Company OverviewAt Vertiv, we empower the people that will power the future. Our products and solutions keep the world connected, from simple swipes to life-changing medicines.SalaryThe estimated annual salary for this role is between $165k to $175k, with a 30% sales incentive included.Job DescriptionThe Business Development Manager leads direct and indirect...


  • Colorado Springs, Colorado, United States Encore Full time

    The Event Sales Manager is responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, and delivering a compelling event experience.Key responsibilities include:Effectively collaborating with vendors and other departments/divisions of the company to capture and service events.Attending site visits,...


  • Colorado Springs, Colorado, United States EMCOR Group Inc. Full time

    About Us: EMCOR Government Services is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. Our team of experts offers a single-source solution for meeting the routine and mission-critical needs of federal, state, and local government organizations.Job Title: Service Order ManagerJob Summary: We are...

  • Food Service Manager

    2 weeks ago


    Colorado Springs, United States MAV KG LLC Full time

    Starting at: $18.75 - $20.75/hr with both career and growth opportunities! About the Job: Team Development: Assist with the training, mentoring, & supervision of store team members. Facility Maintenance: Ensure proper & safe food preparation while maintaining clean self-serving options (food & drink dispensers). Operational Excellence: Complete...

  • ServiceNow Developer

    1 month ago


    Colorado Springs, Colorado, United States ShiftCode Analytics Full time

    Job SummaryShiftCode Analytics is seeking a highly skilled ServiceNow Developer to support a public sector client near Denver, CO. As a ServiceNow Developer, you will be responsible for implementing and configuring ServiceNow's Field Service Management (FSM) and Enterprise Asset Management (EAM) modules. You will work closely with a small team, including a...


  • Colorado Springs, Colorado, United States Canteen Full time

    Job DescriptionCanteen is a leading provider of food, service, and experience solutions to companies across the country. We are seeking a highly motivated and experienced Customer Service Manager to join our team in Colorado Springs, CO.Key Responsibilities:Ensure site visits and client retention are prioritized to drive business growth and customer...