Business Support System Specialist

2 months ago

Westbrook, United States Cigniti Technologies Full time

Hi,

Requisition Title: Business Support Specialist

Experience Level: Entry Level (0-3 years)

Schedule: Monday-Friday, between 8-9am ET start time - 5-6pm ET end time

Location: Westbrook, ME/Hybrid

Interview process: 1 round




TOP (3) REQUIRED SKILLSETS:

• Strong attention to detail

• Ability to navigate multiple apps/software systems and use excel with a large data set.

• Financial background


NICE TO HAVE SKILLSETS:

• Ability to quickly shift priorities and meet deadlines within a changing, fast-paced environment

• Experience with SAP/Excel/Salesforce

• Self-Motivated and solutions driven

• Customer service experience


ADDITIONAL NOTES:

This role will be assisting the team with a large business priority project which includes validating 4k+ lines of data within 3-4 systems, then will move into a role of customer service to assist with the change in invoicing and processing contracts and billing needs.


EzyVet - migrating their billing system into IDEXX billing system Large project is actively happening from now until the end of the year.

Processing contracts

Customer facing billing questions and request.

High volume inboxes

Strong attention to detail

Familiar with processing contracts

Triage items that are priority

Ambiguity - teams grows and changes rapidly financial background preferred Some SAP would be helpful


What are they doing with the contracts?

• Validating contracts

• Creating invoices from the contracts

• Accurate customer billing

• Processing contracts from sales into the product Extended Hours: project work, sometimes end of month or end of quarter, but will have notice


In This Role You Will:

• Gather, analyze and report on data.

• Identify, evaluate and implement system, process or procedure improvement opportunities.

• Analyze, develop and implement process changes to provide improvement in work flow, operational procedures and other related business areas.

• Participate in projects to implement initiatives; identify project opportunities; generate ideas and solutions.

• Communicate with related areas to coordinate work.

• Potentially lead work activities of others, coordinate daily activities and provide training, coaching and guidance.


What You Need to Succeed:

• Data gathering and analytical ability

• Process improvement skills

• Excellent interpersonal skills.

• Project management ability.

• Strong verbal and written communication skills.

• Ability to work both individually and as a team player.

• PC skills, including Microsoft Office.

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